Customer Service Representative

JOYCE KAY

**** ******* ****** *** ***, Fort Worth, Texas 76120 H: 817-***-**** C: 817-***-**** ************@*****.***

CAREER OVERVIEW Skilled Military Legal Clerk for 4 attorneys and 1 paralegal with 20 years of honorable military service. Reliable, diligent and flexible professional with superb communication capabilities. Responsible and hardworking mail order packer for pharmaceutical company. Motivated Customer Service Representative with over 4 years call center experience. Excellent Cell phone Flasher (Programmer) with 7 years experience.

CORE STRENGTHS

Strong organizational skills

ACCOMPLISHMENTS

Received Honorable Discharge from U.S. Army for 20 years of meritorious service. Twice selected as Employee of the month for New Breed Logistics. Received Certificate of Perfect Attendance for APAC Training Department and Excellence In Quality.

WORK EXPERIENCE 07/2012 to 08/2013 Pharmacy Support

CSI (Prime Therapeutics) - Irving, Texas Responsible for the packing and shipment of clients medicine/medications in a timely manner according to company guidelines and regulations. 01/2005 to 01/2012 Cell Phone Programmer

New Breed Logistics - Fort Worth, Texas Reprogrammed Blackberry and Motorola cell phones for Verizon. Ensured that all program guidelines were followed. Processed over 300 or more cell phones per night within company standards. 12/2000 to 12/2004 Customer Service Representative

The Leather Factory - Fort Worth, Texas Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently in a call center. Provided customer service to an average of 60 plus customers a day by answering customer inquiries, solving problems and providing new product information. Also participated in outbound calling programs to existing customers to increase sales. 03/1996 to 09/1996 Claims Representative

APAC - Fort Worth, Texas Responsible for paying small claims for UPS. 06/1974 to 06/1994 Legal Clerk

U.S. Army - Irving, Missouri Supervisor for Army Legal Center. Responsible for managing, processing, and tracking all actions undertaken by the SJA, DSJA, 4 administrative law attorneys and 1 paralegal. Prepares correspondence for signature, receives and screen all telephone calls.

EDUCATIONAL BACKGROUND

Courteous demeanor

Energetic work attitude

Telecommunication skills

Active listening skills

Sharp problem solver

Deadline-oriented

Focused on customer satisfaction

High customer service standards

Fast learner

Commitment to quality and service

Meticulous attention to detail

Perform well in high-demand, fast-paced environments

Meets/exceeds goals

1974 High School Diploma

Polytechnic High School - Ft Worth, TX, USA

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