Customer Service Human Resources
Resume:
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Darrick A. Ross
Hyattsville, MD
********@*****.***
Objective To achieve a hands-on, diverse experience and accomplishments
in working systems, while maintaining high standards of
quality and productivity to assure ongoing business
development
Education North Carolina A & T State University Greensboro, NC
Degree type- Bachelor of Science in Business Management
2005-2009
Work Lead Expedite September 2011- Present
Experience Macy's- Women's Shoes
Successfully organize receipts and stockroom merchandise
Responsible for tagging, ticketing, and mounting shoe displays
Improve customer satisfaction by becoming proficient in sales
POS system
Daily inventory duties
Support Associate April 2010- September 2011
Macy's- Platform
Successfully unloaded merchandise to allow for better sales
and customer value
Adequately improved quality of shipping and receiving
merchandise with precise time management and effective
customer service skills
Successfully improved customer satisfaction by delivering
merchandise to all departments on time and by demand
Business Attendant June 2007- December 2008
Marriott Wardman Park Hotel - Shipping and Receiving
Managed mail and copier tasks for the office
Performed retail/cashier duties for guest and visitors
Input parcel packages (FedEx, UPS, DHL,USPS) into company's
guest mail system
Administered receptionist duties and checked voicemails and
guest emails daily
Receptionist/Clerical Assistant June 2006- August 2006
Central Parking Systems - Human Resources Department
Executed administrative duties such as filing, coping, and
performing receptionist duties
Processed an auditing system for the fiscal year
Updated employee's files on the computer by utilizing I-9
forms
Receptionist/ Clerical Assistant June 2004- August 2005
Office of Program Monitoring- Department of Housing and
community Development
Filed memoranda analyses papers and other important
information in designated files
Received phone calls and forwarded them to the appropriate
program office
Performed copier tasks and mail duties for the office
Research extensive information regarding housing,
developmental/revitalization areas and financing through
departmental computer format
Skills Team oriented
Reliable and professional
Outstanding multitask abilities
Microsoft Office (Word, Excel, Publisher, Outlook)
Internet and Research Credentials
Receptionist duties
Inventory
Excellent customer service skills
Excellent Attendance Record
Achievements/
Awards
Assisted in the Lott Carey Missionary Seminar
Aid participants in a youth basketball camp
Help in Feeding the Homeless Ministry at my local church
Member of the Society for Advancement of Management (SAM)
Received a Gold Key Honor (2008) for the outstanding work
assisting visitors at Marriott
Received Outstanding Support Associate of the Year Award
(2010) at Macy's
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