Human Resources Insurance

MARIALENA NAGEL

**** ********* ****** ****** ******, MI 49022

Mobile: 219-***-****

E-mail: *********.*****@*****.***

EDUCATION:

Benedictine University: Lisle, IL

Master of Public Health (MPH) Concentration: Administration of Healthcare Institutions

Purdue University: West Lafayette, IN

Bachelor of Arts (BA) Major: Health Promotion

PROFESSIONAL:

Clinical Business Coordinator, Agility Health, Inc. Kalamazoo, MI September 2010-July 2013

*Plan and coordinate the operational, administrative functions, activities, and projects of the clinic

* Schedule appointments and verify and update patient demographics and insurance information

*Manage billing and collecting procedures to ensure an effective and efficient operation

*Handle account receivables, bank deposits, and account reconciliations

*Assure patient service needs are met by monitoring patient feedback, contribute to the process of resolving complaints

and service issues, and plan and initiate process improvements

*Build strong positive communication with physicians and providers as a team to enhance the success of the clinic

Medical Receptionist, Dr. Flood’s Vision Center Benton Harbor/St. Joseph, MI February 2010-June 2010

*Promptly greeted all visitors to the vision center

*Signed-in patients and verified any insurance information

*Collected patient co-payments

*Registered new patients and ensured policies regarding payment were understood

*Answered incoming calls and scheduled acute and routine vision exams

*Confirmed patient appointments

*Ordered and dispensed glasses and contacts

Insurance Agent, Bankers Life and Casualty Company Lafayette, IN January 2009-July 2009

* Submitted 30 applications in first 90 days

* Specialized in assisting seniors citizens with supplemental insurance, PDP’s, LTC, and annuities

* Educated adults turning 65 on Medicare Parts A, B, C, & D

* Advised individuals on health and life insurance

* Individually scheduled a minimum of 15 weekly appointments

Human Resources Assistant, White Lodging Services, Inc. Radisson Hotel at Star Plaza Merrillville, IN August

2007-September 2008

* Interviewed job applicants

* Coordinated all pre-selection activities, including drug testing and reference checks to ensure compliance with all

brand and corporate procedures

* Made non-management job offers as needed, scheduled new hires for orientation, and prepared necessary

paperwork

* Conducted timely, effective, and motivational orientations for all new hires

* Remained knowledgeable of all benefits available to associates and provided an overview of benefits to new

associates

* Assisted with paycheck inquiries

* Advised managers on discipline and termination

* Administered OSHA, Workers Compensation, and Unemployment Claims

* Ensured associate files were up-to-date and contained all necessary documentation

* Assisted with monthly newsletter that included compiling information for print, typing, and layout

* Conducted wage surveys as needed and made recommendations on proper wage scales to management

* Ensured compliance with Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and EEO

* Protected the confidentiality of information in and around the hotel

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