Customer Service Data Entry
Resume:
K r istine Ambriz
*********@*****.***
Objective: To obtain employment utilizing my customer service skills offering
a responsible, challenging, and rewarding opportuni ty.
Education: South Mountain Community College 2010-2011
M aricopa Skill Center 2008-2009
Cesar Chavez Hs 2004-2008 Diploma
Employment:
02/02/2012- Present
S tate of Arizona-Department of Economic Security
P hoenix, AZ 85041
FAA-Customer Center support
Customer Service /Admin asst
Answering phone inqui ries in regards to new applications, advising
customers of self-serve options available.
I nbound/outbound calls regarding address changes, and insure that system is
p roperly documented.
Confi rm that correct notices are sent out to participants to avoid inter ruption
i n their benefits.
Registering applications, running reports, switch board 4 lines,transferring,
calls,copying, scanning, sorting mail, maintaining files,uploading of
documents.
Resolving customers concerns with ahcccs, food stamps, and cash assistance.
Knowledge of data entry and multi-line phones. And entering data into
database.
04/6/2011 -01/05/2012
CVS/Caremark Customer service/mail order/phone calls
Phoenix, AZ 85041- Temp only/pharm t rainee license
Answering customers calls prior to questions about medication
Knowledge of pharmacy related requests
Handling phone inquiries, refills, and clinical questions
Send out mail forms to clients/company’s
Ordering medication, receiving payments, billing
Resolving customers concerns.
01/05/2008- 3/06/2011
Phoenix Children's Hospital
Phoenix, AZ
C lerical Assistant/secretary
Front Office to patient check-in and check-out.
K nowledge of Appointment scheduling, collect payments, making
appointments.
Filing, scanning, verifying insurance, phone operation, billing,faxing, and
assistance to other departments on an as needed.
Data Ent ry, Customer service,10key
I n teract with visitors, and provide general office support
Personal Skills: inbound/outbound calling, processing payments, Knowledge
of customer service techniques, cash handling, typing 10 key, filing,
answering phones, meeting deadlines, t ransferring calls, running reports,
l istening to and understanding client/customer needs and ability to manage
effectively in a fast pace environment.
.Qualities: Follow instructions, organize work, work safety, work in a team,
H ardworking, In telligent, respectful, determined and a fast learner.
Computer Skills: MS Word, Excel, Aztecs, dialect, outlook, Switchboard,PowerPoint, resolution database, windows 07,Google Apps and Microsoft
office,filing,45wpm,10key
References:
Patricia Beasley
P hoenix, AZ
Rosie Rivera
Phoenix, AZ
Supervisor
DES
Sandra Bernal
P hoenix, AZ
Supervisor
DES
H ilda Scott
Phoenix, AZ
Contact this candidate