Management Manager

A nil Gawande

Mobile: +919*********; Ma il-I D: *******.****@*****.***

Seeking a techno Managerial/Managerial position in Service Delivery Management/

IT Infrastructure Operations/Project Management in progressive organization.

Senior Executive Corporate IT (Infrastructure Operations)

A qualified Technocrat and a trained and seasoned Professional, having over 9+ years of rich and insightful experience,

involved in Participation/Leadership of Projects for Unix, Backups, IT Infra structure Implementation, Data Centre

Operation & Support and IT Service Delivery, gaining extensive expertise in Project Coordination, IT Service Delivery

Management, System Administration backup Administration and Team Management.

Profile Highlights

Core Competence in Project Coordination for UNIX, backup & recovery, IT Infrastructure Operation and Service

Delivery Projects; System, Server and Application implementation, Configuration, Administration and Support, Data Centre

Migration.

Special Competence in Technical Knowledge of Administration & Support of Symantec Netbackup7.5, Linux and

UNIX (Solaris HP UX,AIX,) platform, multiple monitoring Tools for Server & System Task Automation; IT Service management

based on ITIL guidelines for IT Infra structure Support, Data Centre Operation Support and IT Helpdesk Management.

Extensive Project Management experience through Stake Holder Interaction; Project Planning, Monitoring &

Progress Reporting; Project Level Issues Resolution & Technology Conflict Resolution; Expectation & Risk Management;

Cross functional Team Coordination to meet company’s Business Needs and Satisfaction.

Equal experience in IT Service Delivery Management by Defining & Finalization of Terms of Service; Planning &

Provisioning of resources & team; Planned and Scheduled Predictive & Preventive Service Support; Performance

Tuning/Enhancement, Maintain/Exceed Quality of Service and Meet Service Delivery SLA.

Hands on experience in Incident Management, Change Management, Problem management through Incident

detection and recording; Classification and initial support; Investigation and diagnosis; Resolution and recovery; Incident

closure; Incident ownership, monitoring, tracking, communication and frame work standardization.

Adept in Team Management skill like recruitment, tasking, delegation, monitoring, feedback, skill upgrade,

competence management, career planning, motivation & mentoring. Experience in Asset & Vendor Management Liaison

with various Vendors and multiple IT & business teams for IT Infrastructure operations. Excellent working knowledge &

experience of IT Infrastructure Project works and migration activities.

Over 7+ years of technical expertise in various Unix, Knowledge and Hands on experience of UNIX(Solaris10)

System Administration, Backup(Symantec Netbackup) Administration, Windows server 2012 ticketing tool BMC Remedy

7.6, Backup tape libraries (IBM TLD 3584,3500,STK SL8500, SUNL700e, VTL7500),Sun cluster.

Technical Skills

• Hardware: Oracle’s sparc exterprise M9000 series, IBM P6/P7, Dell

• Backup Tool: Symantec Netbackup, Tivoli Storage Manager, EMC networker

• Operating Systems: Linux (RHEL 9.0 2/3/4, Ubuntu) Solaris 9&10,HP UX 11i,AIX 5.3,6.1,

• Ticketing tool: BMC Remedy 7.6, HP Service Manager

• Office tool: MS Excel, Point point, Word 2010, MS Project 2010

• Database: Oracle 10g

• Monitoring Tools: IBM Tivoli Monitoring 6.2 Symantec OpsCentre7.5, HP openview, IBM database

Guardium 8.2

• Standards: ITIL,ISO27001

Training

Trained and certified on ITIL V3 (Foundation) on IT Service Management.

Sun Certified Solaris 9 System Administrator

Page 1

Mobile: +91-954******* Mail ID: *******.****@*****.***

Completed Training of Oracle Database 10g Administration.

Completed Training of Microsoft Project Management 2013.

Completed training of Cisco Certified Network Associate 5.0 (CCNA) from CMS Computer Institute.

Attended two days IT CAMPS on Windows Server 2012 in Mumbai.

Completed Business Writing Skills training.

Ca ree r P rof ile

Vodafone India services pvt Ltd, Pune

Senior Executive Corporate IT (16

th Sep 2013 to till date)

Currently I am working on Operation Manager Profile in Vodafone Corporate IT Infrastructure Operations vertical.

Managing 50 Service partner Backup & recovery, PSM resources & Single Point of Contact (SPOC) for backup &

recovery Operations also managing other required IT Infra Operation of PAN India.

Client: Vodafone India Ltd

Duration: 16th Sept 2010 to till date

Environment: Corporate IT

Role: Operation Manager Infrastructure Operation.

Responsibilities:

• Ensuring that all required company data is backed up according to company policies and SLA and ensuring

smooth Backup & recovery operations, including disaster recovery and business continuity planning for infrastructure

aspects.

• Ensuring high confidence and customer satisfaction (CSAT) amongst business stakeholders, through improved

service continuity checks.

• Working on Operation Manager Profile in Vodafone Infrastructure Operations. Managing 50 Service partner

Backup & recovery, PSM resources & Single Point of Contact (SPOC) for backup & recovery Operations of PAN India &

other required IT Operation.

• Review of daily, weekly & monthly backup and restore reports, DR availability report,

• Weekly & monthly Database Guardium log report with sample artifacts.

• Regular support review meetings with various stake holders & participating in operational review meeting and Work

closely with IT and commercial teams for new technology product evaluation.

• Maintaining Lowest MTTR of Database, Application recovery to ensure maximum uptime, good performance,

data security and high availability.

• Preparing of different reports using MS Excel & Power points, Word 2010 & publishing it to all stake holders.

• Validating & Tracking APM/BPM and Oracle EXA DATA POC project plan on Microsoft project 2010 and Business

benefits analysis.

• Driving APM/BPM and Oracle EXA DATA POC Project within the territory by applying Project Management

principals and managing Project team.

• Review and auditing current backup policies, strategy and recommending best backup strategy to Application Owner

based on their business requirement and Optimizing Backup & Recovery Operations to facilitate Savings in infrastructure &

maintenance costs.

• Train and mentor junior staff members as appropriate and managing vendors to deliver the Projects.

• Responsible for infrastructure baseline management and related documentation.

• Experience in System Fault Tolerance, Business continuity and Disaster recovery planning.

• Working with of Various OS, add on working knowledge of application such as Exchange, Oracle, SAP, SQL, DB2,

VMWARE, SAN etc.

• Managing & handling data of approx. 150 Million Customer and processing daily approx. 8000 Million CDR data.

Company : 3i infotech Ltd, Mumbai, India

Resume of Anil Gawande Update: Aug 2013 Page 2

Mobile: +91-954******* Mail ID: *******.****@*****.***

Client: ICICI Bank Ltd

Duration: 9th March 2009 to 7th Sep 2010

Environment: Sun Solaris, Symantec Netbackup, Windows, VMware, Network, Autosys and Control M as

scheduler,BMC remedy.

Role: Engineer (Team Lead) – Technology Solutions

Responsibilities:

• As a single point of contact to for service delivery, responsible for delivery on service commitment; ensuring SLA/SLO

attainment as agreed in SOW.

• Managing all L1/L2/L3 level support of system & backup Administration required for data centre Operation.

• Day to day system & backup administration activities on production servers.

• Server consolidation, data centre migration, new implementation as per customer need, migration of servers and

application without affecting BAU and extensive co ordination between Pre sales, Customer and Management for new

project/Product implantation.

• Provides weekly, monthly report and regular updates to management about Remedy Tickets, and plan task, change

tickets handled by team.

• Effective Incident, Change, Problem Management & Proactive fault management.

• Data centre space management, server hardware consolidation, facts details to the customer with cost savings.

• Install, configure, test and deploy diverse technological solutions on UNIX and Backup servers.

• Preparing of different reports using MS Excel & Power points, Word 2010 & publishing it to all stake holders.

• Administration of Veritas Netbackup Master/Media Server, media server, SAN media server and all the Netbackup

Clients. Master and Media Servers on Solaris 10 operating system.

• Troubleshooting Netbackup backup and restorations failures based on Error Codes and performing appropriate action

towards resolutions.

• Handling and resolving connectivity issue between Master, Media backup servers and clients.

• Got special appreciation from customer for smooth system & backup Operations.

Previous Engagements

Organization Duration Designation

CMS Computer Institute, Aurangabad March 2008 to March 2009 Visiting Faculty

Hathway Media Vision Pvt Ltd, Mumbai April 2006 to Feb 2008 Senior system Engineer

HCL INFOSYSTEMS LTD, Mumbai Aug 2005 to April 2006 System Engineer

Dec 2003 to Dec 2004 Trainee Engineer.

Quest Computers, Aurangabad

Education

Full Time Bachelor of Electronics & Power Engg from Nagpur University.

1.

Part Time Post Diploma in Information Tech. from Govt. polytechnic, Aurangabad.

2.

Full Time Diploma in Electrical Engineering from Government Polytechnic Aurangabad.

3.

Pe rsonal De tai ls

Date of birth: 01 JUNE 1980

Alternate Number : 960-***-****

Passport No: H2482759 & Expiry Date: 16/12/2018

Local Address: D 103, Shreeram Empire, Dhanori Lohgaon Road, PUNE 411015

Location preference: Pune/Mumbai/Hyderabad/Bangalore

Resume of Anil Gawande Update: Aug 2013 Page 3

Contact this candidate