Customer Service Real Estate

** ********* ******, ********** ***** HM/Cell 714-***-****

E-mail: ****************@*****.***

Chad W. Thomas

Objective: Pursuing a full-time position, with a progressive company, to

effectively utilize my skills in the areas of bookkeeping,

banking, marketing, customer service, office support and

sales.

Summary: 18 years of professional experience, highlighting banking

responsibilities the real estate market. Customer service

and sales as property inspector; As well as experience in

the Escrow industry; detail oriented, excellent customer

service skills, skilled at multi-tasking, attention to

detail, and working as an efficient team-player.

June 2012 -Present Rushmore Loan Management Services : Loan Boarding

Auditor. Verify and Certify Notes, Deeds of Trusts, Loan

applications, Appraisal from former servicers. High volume

of loans from multiple clients Wells Fargo, Chase, Quantum.

Boarded loans Quality control for Rushmore business units.

Experience: Oct 2011 -present Wells Fargo Home Mortgage: Loan

Servicing Specialist 3 Loss control. Document prepare.

Deeds of trusts, notes, Affidavits, Assignments, investor

matrix for Attorneys in U.S.A. Image audit documents,

image correct documents for lawyers representing the bank.

Send out packages to attorneys for Affidavits to take to

court. LPS, Vendorscape, LIV CPI Programs Microsoft office.

Valencia Daniels Manager 714-***-****

Prescription Solutions

Costa Mesa, CA

November 2010-March 2011

Duties Included: Customer service advocate for Medicare

patients. Priced medicines for patients based on their

current coverage, ordered prescriptions by fax to doctors

and doctor offices, ordered medicine and charged their

benefits, co pays, and deductibles. High call volume and

accuracy required as well as a liaison between the

pharmacist and customer. Customer service required a wide

range of knowledge about different kinds of medicine.

Bank of America

Loan Center, Brea, CA

August 2010-Oct 2010

Duties Included: Support services specialist, processing

mortgage loans,

Initial credit decisions from underwriters, contact

clients with approvals,

Order title reports and appraisals, liaison between bank

and clients. Programs include Edge Software, Status Smart,

and Microsoft Word.

Bank of America

Loan Center, Brea, CA.

Feb. 2008- May-2010

Duties Included: MLO Pricing coordinator; validated the

accuracy of prices submitted on loan applications, used LPS

and Quick Quotes software to price loans for personal

bankers/clients/retail loan officers. Responsible for

charging discount points, extended rates, and locked rates

for customers; managed a high volume of customer service

calls with data entry accuracy: completed daily extension

reports for managers. Provided information to clients and

assisted clients with the loan process as well as a liaison

between premier client managers and customers. Call center

environment at bank.

Haven Exchange, Inc., Huntington Beach, CA.

July 2005-April 2007

Duties Included: Accounting and banking responsibilities

within 1031 real estate exchange transactions; which

included bookkeeping, federal bank wires to escrow, title,

banks and customers. Daily duties also involved using quick

books to print checks and record receipts, created detailed

bank reports on excel for clients, bank deposits for trust

and general accounts, assisted 1031 clients regarding real

estate exchanges and accounts, signed checks for trust

accounts, and assisted with marketing projects and paid

monthly office bills using quick books software.

Terminix International Co, Laguna Hills, CA.

August 2004-June 2005

Duties Included: Licensed residential and commercial

termite inspector which involves sales, customer service,

daily use of a company vehicle, and completion of daily

written reports for Structural Pest Control Board.

Adecco, Irvine, CA

October 2003-July 2004

Duties Included: Driver for LG Communications and Research

In Motion.

Delivered documents for Federal Express.

Real Estate Shipping Association (RESA), Santa Ana, CA

Document Handler November

2002-January 2003

Duties Included: Provided customer service for real estate

agents, lenders, and title companies; delivered loan

documents, deposit checks, preliminary title reports and

title documents to mortgage companies, title companies,

real estate agents and real estate brokers.

Burrow Escrow / NRT, Los Alamitos, CA & Santa Ana, CA

Escrow Assistant

May 1998-Nov. 2001

Duties Included: Provided assistance to escrow officer and

to escrow officer manager by completing the following

tasks; processed openings and closings of escrows; mailed

and wired escrow checks to customers; used Vision Escrow

Software to input customer information for the escrow

process; ordered loan payoffs, Homeowners Association

demands and tax demands; prepared deposits and refunds to

be sent to the bank; processed Freddie-Mac and Fannie-Mae

Accounts; provided extensive customer service to title

companies, realtors, lenders, buyers, and sellers.

Education: Irvine Valley College, Irvine, CA

January 2001-May 2003

Completed general education, with intent to transfer to

California State University, Fullerton: concentration in

Business, with a targeted Bachelor of Arts degree.

NRT, Mission Viejo, CA January 2000

Attended training courses for Escrow Link software.

Skills: * Microsoft Windows Platform

* Software: Microsoft Word, Excel, Outlook, Vision, Escrow

Link

Salary: Negotiable

Certifications: State License by the Structural Pest Control Board as a

Field Representative (Branch 3) completed December, 2004.

Bonded by Escrow Agents Fidelity Corporation (EACF), 1999.

Certifications: Real Estate Trainers Certification courses :

Real estate Principles Real estate Practices, Real

estate Law passed

Real Estate Sales license # 01918982

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