Customer Service Manager
Resume:
Tammy Gray
Lawrenceville, GA **045
*************@*****.***
Objective: To manager projects and/or accounts that will generate revenue and long lasting business
relationships for the company.
EXPERIENCE
Westathome.Com
Tier 1 Customer Service Agent/Supervisor
11/2004 – Present
Tier 1 issues include: editing general registry information, making registries internet ready, adding,
deleting, and marking items as purchase, Password inquires, Resetting Passwords, Answering all
customers question regarding to online policies, rewards account, toys r us and babies r us return policies,
and transferring guest to the correct department as needed. Add guest to Birthday Clubs and Mailing list.
An also help guest find out their working balance on their gift cards.
•Data Entry
•Receive over 100 Inbound calls a day
•Resolve common to complex customer’s concerns
•Project professionally with internal and external customers
•Exceed company sales quota through dedication
•Consistently provide customer satisfaction through first call resolution
•Investigate potential fraudulent concerns
Verizon wireless
Wholesale Consultant – Atlanta, GA
05/2001 - 11/2003
I manage several onstar accounts, audit and researched invoices, created monthly reports on excel
spreadsheets, answered customer inquires, researched and solve a variety of problems as needed related to
customer bills, researched and tracked switch problems, created cost detail reports on several vendors,
created queries and ran inventory reports on the onstar program, and loaded and build tables for inventory
using the vision software.
Volt Telecommunication
Project Coordinator – Norcross, GA
08/2000 – 04/2001
I coordinated 600+ installation a month along with a contractor for three different regions throughout the
United States, retrieved and monitored customers orders by utilizing the World Wide Web and email,
created spreadsheet reports on completed business and residential accounts, resolved business
provisioning and residential issues concerning wiring and telephone problem, coordinated dates and times
for the technicians to go out and correct any problems, interacted with all levels of management
concerning wiring for the company and telephone issues, and scheduled orders for maintenance.
IBM
Project Coordinator – Southfield, MI
03/1996 – 04/1999
I coordinated the Y2K upgrades for all of North America and internationally, interacted with all levels of
management, composed and generated a weekly status report on excel spreadsheet with the upgrades of
the system, was responsible for coordinated the time in which the compliance took place, tracked all
compliance via email or telephone, had specified dead lines to meet, participated on various conference
calls regarding the Y2K upgrades, upgraded employees pages, maintained various accounts and vendors,
processed checks for accounts payable and verified status of accounts, processed purchase orders, and
followed up on unpaid invoices.
Detroit Diesel
Accounting Clerk – Plymouth, MI
01-1995 – 03/1996
I prepared debits and credit reports on Microsoft Word, Created various accounting spreadsheets on
Excel, inputted data, calculated summary reports, and researched accounts.
Blue Cross Blue Shield
Provider Representative – Southfield, MI
04/1994 – 01/1995
I was responsible for handling complaints from providers and subscribers, accessed information from the
mainframe system utilizing 3270 emulator software, verified provider eligibility, audit history, and
certification and credentials, maintained corporate databases and generated customer provider reports, and
provided support to the provider administration staff.
EDUCATION
Central State University Wilberforce, OH
Awarded Bachelor of Science on June 1993
Certificate in Dental Assisting in June 1988
SKILLS
Microsoft Word 7.0, Excel7.0, Lotus Notes, Outlook Microsoft Office 2000, Radar Vision, Onstar system.
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