Customer Service Manager

Kimberly Cobbs

***.*****@*****.***

*** ******** **** **. ******, SC 29477

Mobile: 404-***-**** Home: 843-***-****

Objective Seeking a position as to where my skills can be used to

contribute to the success of the organization.

Experience Substitute Teacher, Dorchester County School District Four,

Saint George, SC (2/2011-present)

> Maintains the established procedures of the classroom and

school to which assigned

> Maintains appropriate records including checking test

papers, recording grades, student

assignments for homework, projects and

the necessary clerical work required to maintain

student records

> Follows all district and individual school policies, rules

and procedures to which regular

teachers are subject and which good

teaching dictates

Guest Service Representative/Assistant Manager, Super 8 Motel,

Saint George, SC (1/ 2011 - 9/2011)

> Supervised eight employees

> Processed payroll for staff

> Prepared work schedule for guest service representatives

> Trained new employees on the computer lodging system and

all front desk procedures

> Represented the motel in regard to guest complaints and

situations that require instant action

> Ordered all supplies for front desk and housekeeping

Assistant Property Manager, Evansmill Townhomes, Lithonia, GA

(1/2010-9/2010)

> Managed all aspects of the property in the absence of the

property manager

> Ensured that all rental payments were received and recorded

properly

> Responsible for depositing cash

> Recorded all maintenance requests

> Responsible for showing units to prospective future tenants

> Answered all phone calls in a professional manner and

documented messages

Sales Associate/Receiving Processor, Macy's Stonecrest,

Lithonia, GA (11/2008 - 12/2010)

> Provided outstanding customer service

> Met and exceeded daily sales goals

> Opened new lines of credits with prospective customers

> Processed new merchandise in preparation for the sales floor

> Ink tagged and sensored required merchandise for inventory

and anti-theft purposes

Guest Service Representative/Night Auditor, Super 8

Motel, Saint George, SC (12/2004-

7/2007)

> Ensured that guest was checked in their motel room and that

all of their needs were met

> Responsible for managing the funds in the cash drawer and

making sure that the drawer was balanced at the end of the

shift

> Made and confirmed reservations for guests via phone

> Responsible for running and correcting any errors on the

nightly audit

Customer Service Representative, TRX, Orangeburg, SC

(6/2004 - 12/2004)

> Provided assistance in booking hotel, car, and flight

reservations

> Navigated website to new customers

> Informed customers of any changes made in reservations

> Resolved any issues with customer reservations

Production Support/Receiving, General

Mills, Inc., Lithonia, GA (9/1999 - 3/2003)

> Assembled product for packaging

> Removed finished product from production floor

> Documented and scanned product into inventory

> Received incoming products into plant

> Conducted quality test to ensure products were in

good standing

Education Claflin University- B.S. Management Information Systems, May

2005, Orangeburg, SC

Webster University - Masters of Business Administration (M.B.A),

May 2010, Charleston, SC

Webster University - Masters of Arts Information Technology

Management, (Expected Date of Graduation: May 2014), Charleston,

SC

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