Sales Customer Service

Nathan Martin, Sales/Tech. Support

***** ** ******** **, *****, OR 97007

503-***-****, ******.*******@*****.***

OBJECTIVE: Using my skills with technology and sales to leave my mark

and inspire the industry.

SALES/CSR/MARKET ING SKILLS: P roven efficiency closing techniques,

Customer needs analysis, voice inf lection, advanced navigation through companies,

networking, solutions sales, perfecting the sales process, leadership, utilization of

L inkedin and other social media sites, cold calling, account referrals, and being

tenaciously competitive.

OFFICE SKILLS: Microsoft Word, PowerPoint, Excel, t roubleshooting, CRM, data

entry and management, scheduling, conference calls, time management, internet

savvy, organized, conflict resolution, order processing, attention to detail with

policies and procedures, self starter, fast learner, and works well individually or on a

team.

EDUCATION:

4/2008-Present U niversity of Phoenix, H illsboro, OR

Bachelor’s Degree Program: Business Management

PROFESSIONAL EXPERIENCE:

6/2013 – Present Yahoo Inc., Hillsboro, OR

Technical Support, Small-M idsized Businesses

RESPONSIBILITIES/ DUTIES: Troubleshooting issues with business mail,

webhosting products, domains and personal emails. I walk customers through

setting up POP/SMTP for their email accounts (and mobile devices). I used my

security access to verify customers according to Yahoo’s privacy policies. I use

m ultifunction interfaces to manipulate customer DNS settings, FTP/FTPS settings,

creating A and C names, passwords, and other backend information.

PROFESSIONAL EXPERIENCE:

8/2012 – 6/2013 Zones Inc., Portland, OR

IT Products, Solutions, Services Provider to Businesses

RESPONSIBILITIES/ DUTIES: Advanced navigation through cold calling, 70+

calls per day with around 2 or more hours of talk time, data entry, order processing,

p rospecting, relationship building with C-level executives, participated in sales

t rainings and acquiring technology certifications, engaged multiple resources to

p rovide a solution, researched and delivered information to customer via emails, and

developed and maintained forecasting reports for current and future sales.

1/2012-4/2012 I nternational Sports Management, Portland, OR

Sales and Marketing

R ESPONSIB I L I T I ES/ DUT I ES: navigation and following up on leads, pitching

p roducts to CEO’s, CFO’s, COO’s, and Directors of Sales, promoting both new and

old products, utilized Salesforce to log customer information.

10/2010-1/2012 HSBC CARD SERVICES, Tigard, OR

Credit Card Sales

RESPONSIB I L I T I ES/DUT I ES: Account management, took on average of 80

i nbound calls, outstanding customer service, addressed customer inqui ries

a nd solved customer problems, sold credit protection, debt protection and

i dentity protection plans. I was the top 5 in sales for 7 months.

References and additional recommendation letter upon request

Contact this candidate