Customer Service Manager

Lacritia Summerling *** Apple Drive Crestview, FL 32536 850-***-****

************@*******.***

Objective

To obtain a position utilizing my skills and abilities with a company which will help to further my skill level.

Profile

Motivated, personable business professional with ability to learn and retain and use new information and skills. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels, accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting strict deadlines. Flexible and versatile – able to maintain composure under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

Skills Summary

Project Supervision

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Forms and Reports Operational Aspects

Employment History

Jetstream Ground Services, Inc.

Ramp Supervisor 2011-2012

Maintain safe ground operations for all aspects of below wing operations.

Communicate duties between cargo, counter, and ramp employees.

Below wing duties including but not limited to: Cargo Load Reports, aircraft pushing and towing, aircraft clean, baggage handling and operations.

Supervision of up to 9 employees per shift.

A.L.A trained and certified.

Moved to Florida.

Shell/Exxon/ Cock of the Walk 2010-2011

Cashier-Shell/manager-Cock of the Walk

Customer and vendor interaction including purchase transactions and vendor pay out.

Store appearance including cleaning stocking and maintaining display areas.

End of shift monetary reports and daily inventory log of specific inventoried items.

Obtained work in the airline industry.

Abner’s 2010-2011

Cashier/Cook

Front of house duties: guest greeting and seating, taking and delivering orders, housekeeping, payment receipt.

Back of house: prep, cooking, cleaning, stocking, and product delivery inspection with vendor interaction

Was offered a management position with my second job had to leave the company due to conflicting schedules.

.

Penn’s/Sprint-Mart 2008-2010

Cook/Cashier

Customer service, processing payments, vendor receiving, product ordering.

Kitchen duties: cooking, prep work, stocking, and cleaning.

Complaint resolution, and inbound shipment inspections.

Moved from area

Islamorada Fish Company 2006-2008

Shift Lead/Hostess

Supervision of crew of up to 10 people per shift.

New hire training and ensuring company standards were enforced.

Customer greeting, seating, and reservations.

Maintain food orders and follow up for customer satisfaction.

Left company when my work schedule started conflicting with my school classes.

American Eagle Airlines 2006-2006

Customer Service Agent/Ramp

Assisted with ticketing issues, passenger check-in, boarding, and baggage checking.

Ramp procedures including but not limited to: baggage handling, load sheets, aircraft push, aircraft clean.

G.S.C. trained and certified.

Lost baggage reporting and tracking.

Left when I moved out of state.

Headliner’s Bar and Grill 2004-2006

Server/Bartender

Take and deliver customer food and drink orders, as well as receive payments.

Daily inventory and product discrepancy logs.

Cleaning, and stocking.

Lrft when business went out of business.

Western Sizzlin 2000-2004

Server/Hostess

Deliver food and beverage orders, clean, stock, and ensure over all guest satisfaction

Receive payments from customers.

Greet guests and arrange seating.

Left due to company closing.

Education

Watts Attendance Center

3.0 GPA Diploma, 1999

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