Management Engineer

CURRICULUM – VITAE

Ajit Gundu Katakdhond

Thakkar apartments, 702, sector 6, Sanpada, Navi Mumbai - 400705.

Mobile: 932-***-****. Email: ************@*****.***

PROFILE : Systems and Network infrastructure operations support.

DOMAIN KNOWLEDGE : Data center, 24x7 NOC operations support,

Remote infrastructure management (RIM)

Hands on in person IT support (hardware and software).

QUALIFICATION : BE (Computers).

CERTIFICATION : ITIL v3 foundation.

Cisco Network support (Brainbench)

http://www.brainbench.com/transcript.jsp?pid=5253415.

EXPERIENCE

* Worked on desktops, Servers (IBM, DELL, HP) – hardware, OS installation.

* Windows 2000 system administration - Active directory management, group policies, user permissions management, Antivirus and patch updation

* LAN support – configuring, troubleshooting VLAN’s, STP, structured cabling.

Switches - Nortel 8600, Cisco 2950, 3560, 3750, 6509.

* WAN operations support – monitoring and troubleshooting of

Routers - Cisco 2821, 3700, 7206

Firewalls – 6509 FWSM, Netscreen 5GT, Watchguard, Fortigate, Cisco PIX 515E.

Load balancer – Citrix Netscalar 8

WAN accelerator - Riverbed Steelhead 520.

* Tools - MRTG, What’s up gold, Netflow analyzer, Solarwinds, Scrutinizer, Cacti, Ciscoworks, CA eHealth, BMC Remedy, Wireshark, Sunset E20 IPLC BERT, Visio.

* Conceptual understanding of MPLS, VOIP and Polycom video conferencing.

LAST JOB PROFILE

Consultant (Networks) at Capgemini – NOC team member. (Nov 2008 – Apr 2013)

Global support (primarily US) for pharma, FMCG, and media industry, in rotating shifts

* Remote infrastructure mgmt – Monitoring and troubleshooting Juniper and Cisco LAN /WAN for client offices spread out globally.

1. LAN - Cisco 6509, 3750 switches with MST (Multiple Spanning Tree), HSRP (Hot Standby Routing Protocol), Ether channel, 802.1Q trunking, QoS

2. WAN - EIGRP, OSPF, BGP and IPSEC VPN's.

3. Firewalls - PIX 515E, 6509 FWSM, Netscreen 5GT.

4. Load balancer – Netscalar 8.

5. WAN accelerator – Riverbed Steelhead 520.

6. Basic wireless remote support using WCS and WLC.

* Incident investigation, resolution and root cause identification within SLA’s.

* Participation in client facing outage conference calls.

* Cisco TACACS maintenance (ACS v4.2) – ID creation, device addition.

* Global multi vendor coordination for TAC cases, outages and scheduled maintenance. Post maintenance verification and test reports.

* Assisting engineering team. Coordinating moves, adds and changes (MACD)

* Analyzing, classifying, and reassigning tickets to correct support teams.

* Tools used – Solarwinds, CA eHealth, CA Spectrum, Scrutinizer, BMC Remedy &, ITSM, Ciscoworks, Wireshark, Visio.

PREVIOUS EXPERIENCE

I) eClerx services Ltd as a Senior support engineer (Jun 2008 – Nov 2008)

* Operations management – network infrastructure (Dell, Cisco).

* Firewall support – Watchguard, Fortigate.

ACHIEVEMENTS

* Designed and implemented fail over using HSRP and OSPF.

* Implemented network monitoring solution using WhatsUp Gold v11.

1. II) Paladion Networks Ltd as a Security consultant (July 2007 – Dec 2007)

* Firewall rule base analysis.

* Troubleshooting on field calls.

1. III) WNS global services as a Network engg – NOC team. (Jan 2006 – July 2007)

Job involved troubleshooting LAN / WAN equipment

* Nortel Baystack 470-48T switches, 8600 L3 switch

* Cisco 6509, 3560, 3750 Poe switches, 2821, 3700 series routers

* Netscreen NS50 firewalls

* WAN monitoring – Tivoli netview v7.0, Solarwinds v8.0

* Technical coordination with global ISP’s

* Documentation of network using Visio 2000

IV) Spanco (Global Respondez) as a System administrator (May 2005 – Dec 2005)

* Windows 2000 Active directory administration -

Management of accounts, group policies, scripts

* Maintenance of 16 HP proliant ML350, ML370 servers.

* Antivirus – Mcafee Epolicy Orchestrator v8.0

* ISA 2000 proxy server administration.

* LAN / WAN management – Solarwinds, MRTG

* Cisco routers 1721, Nortel Baystack 425 L2 switches, Nortel 8010 L3 switch.

ACHIEVEMENTS

* Implemented network security by creating group policies and scripts

* Implemented VLAN’s on Nortel 8010 L3 switch

V) CMS Computers Ltd as a customer support engg (Feb 2003 – May 2005)

I was posted at client sites as a team member - FMS (hardware and networking)

a) SIFY web hosting Data center (Vashi InfoTech Park, BS7799 certified).

* Windows installation, troubleshooting of 300 Compaq DL380, Dell servers.

* Generation of weekly and monthly MIS reports as required.

* Backup using Storagetek L180, Veritas backup exec v9.0

b) Reliance Infocomm, ICC (International contact centre), DAKC, Navi mumbai.

* Compaq DL380 servers, IBM Netvista desktop, Network printers.

* Windows 2000 Active Directory – managing user accounts, group policies, patch management, creating DOS scripts, IIS 5.0 administration.

* WAN link monitoring. (What’s up gold, MRTG, IPLC BERT)

* Polycom video conferencing room setup and troubleshooting.

* Co-ordination with technology team at USA.

* MS Office, Lotus notes R5, Trend Micro Antivirus.

ACHIEVEMENTS

* Level I support for WAN Network setup at Reliance Infocomm, Mahape.

* Letter of appreciation from General Manager, CMS Computers Ltd.

TRAINING

* CISCO switching training (BSMCN) conducted at CISCO Mumbai

* Network training – CISCO routing at CMS Computers Ltd.

AWARDS

* Recipient of Bhavishya Jyoti scholarship - year 2000 at NIIT

SKILLS / TOOLS

Studied : C, C++, Java (Core + Adv),Oracle8, D2k.

OS worked on : Win9x, WinNT4, Windows 2000.

WAN Monitoring : What's UP Gold 7.0, Solarwinds enterprise edition,

Sunset E20 IPLC BERT tester.

Protocols : Layer 2 – STP, RSTP, MSTP, 802.1x, PPP, L2TP, Frame Relay

Layer 3 – ARP, ICMP, RIP, EIGRP, OSPF, BGP

Other - VPN, MPLS, VOIP

EDUCATION

Examination Year Institute University Class

BE 2000 PVPPCOE (Sion) Mumbai second

HSC 1996 R.Ruia (Matunga) Mumbai first

SSC 1994 OLGCHS (Sion) Mumbai first

PROFESSIONAL COURSES

Java 2 programming : NIIT (9 months). (Core and advanced java)

Microsoft technologies : IBS InfoTech (6 months).

Live Project – LIC agents - Insurance automation

using VB6 and XML at IBS InfoTech, Dadar.

Diploma (hardware, networks) : CMS computer institute (3 months)

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