Manager Customer Service
Resume:
Shane S Sitwell 604-***-****
#*** **** **** ******, ********* BC, V6G 2Y7 ********@*******.***
District Manager FreshSlice Pizza
Professional Profile
Extensive 20 years plus experience in all management and employee operations of restaurants;
franchised, private and corporate and utilized that knowledge to open a successful 2000 square
foot Convenience Store from concept as well as owner/operator of a Motel in Northern British
Columbia that catered to the needs of the oil and gas industry.
• Create and host training programs from • Professionally knowledgeable and
concept or existing policy competent in all aspects of PC
• Multiple restaurant openings and transfers computer usage and proficient in all
aspects of MS Office.
• Seek out and anticipate problems in any
• Extensive use of POS platforms and
area and proactively create or adjust
Management functions such as
systems to ensure proper cost, labour and
Squirrel and Micros
production controls
• Trained Facilitator with Restorative
• Competently and accurately create or
Justice proving competency in
update existing systems to measure and
Conflict resolution and mediation
monitor operational performance in all
• Excellent prioritizing and multitasking
areas including labour and cost controls.
while under pressure of time
sensitive deadlines and goals
Professional Accomplishments
Hospitality
• Create systems and gauging tools to implement a reorganizational
structure plan within owned Motel and Convenience Store which
maximized labour dollars and productivity creating savings of ten thousand
dollars in labour while increasing productivity and sales figures.
• Initialized annual events at various restaurants which enhanced staff
morale and productivity by creating an atmosphere of teamwork. One such
example would be organizing an annual paintball day in which each year
would achieve a 40% to 60% staff turnout of 100 staff and be funded by
various restaurant representatives and product promotions such as Molson.
• Continuously commended for highest sales per hour and highest average
sales when working as a waiter in any restaurant while ensuring amazing
customer service.
• Promptly anticipate the needs of customers, guests and employees to
provide a more efficient and positive work environment and atmosphere.
Customer Service
2
• Created complete training and operational manuals for businesses using
an easy to understand approach and a constant breakdown of information
allowing any reader to properly perform a task for the first time solely on
their own if needed
• Trained facilitator in the Restorative Justice Program in which I mediate
agreements for Victims and Offenders which are Court binding as an
alternative to expensive court costs
• Extensive experience conducting interviews having interviewed over 500
potential employees
• Excellent oral and written communication skills
Accounting
• Achieved positive sales figures from negative in Franchised environments
• Six week course at SIAST undertaking Business Bookkeeping
• Full understanding of Accounting processes in businesses and can
confidently improve on or create systems to ensure cost effectiveness to
maximize Accounting efficiency.
• Ability to create and adhere to budgets, time restrictions and pre-set goals
Work History
Roost Motel, Fort St. John, 7 years employed
Owner/Operator British Columbia
3 years employed
Owner/Operator Munchies Market, Fort St.
John, British Columbia
Assistant General Manager Moxies, Regina, 1 year employed
Saskatchewan
Floor Supervisor Danbry’s Restaurant, Regina, 5 years employed
Server, Bartender Saskatchewan
Floor Supervisor The Assiniboia Club, Regina, 5 years employed
Server, Bartender Saskatchewan
Floor Manager Poverino’s Restaurant, 1 year employed
Regina, Saskatchewan
Server, Bartender The Fireside Bistro, Regina, 4 months employed
Saskatchewan (Temporary Position)
Server The Keg Steakhouse & Bar, 10 years employed
Regina, Saskatchewan
Education
Regina, Saskatchewan 2 years Business Admin
University of Regina
Bridgewater High School Bridgewater, Nova Scotia 1994
3
Certified Food Safety Level 1 British Columbia 2011
References
Amber Coultis
250-***-**** (during Business hours)
(Office Manager for my businesses for most of the duration of the 7 years I owned them until sold
July 17, 2013)
Payroll Clerk
Macro Industries Inc.
Tara Osborne
(Manager of Danbry’s & Assinibioa Club during my 5 years employed there)
Director of Sales
Pratt's Wholesale, Sask.
Erin Sabko
(Manager of Keg Steakhouse & Bar during my ten years employed there)
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