Help Desk, Desktop Support
Resume:
Humble, TX *****
***********@*******.***
kristopher j blackmore
OBJECTIVE Obtain a position at a company where I can maximize my customer service skills, computer
skills, as well as my management training.
SKILLS & Customer service, management, basic working knowledge of computer operating systems,
Windows Vista, Windows 7, Word, Excel, Internet Explorer, network support/troubleshooting,
ABILITIES
printer troubleshooting, printer installation, personal computer hardware and troubleshooting,
Remedy based trouble ticket tracking, basic understanding of the OSI Model and TCP/IP, end-
user and on-site support, technical report writing.
Able to work in fast paced work environments, promote teamwork, able to adapt to new ideas,
learn new skills fast, provide insight to make work safer and more efficient.
HOURLY SUPERVISOR, WALMART
EXPERIENCE
Aug. 12, 2003 - Present
Currently in charge of Dry Grocery side operations.
Daily responsibilities include:
• Maintain proper levels of in-stock on each aisle.
• Scan and correct inaccurate levels of inventory.
• Complete all required tasks in a timely manner.
• Ensure the department is clean and organized.
• All features and side counters need to be presentable for customers.
• Delegate daily tasks to associates for completion.
• Order products for display.
• Make sale items more visible to increase sales.
• Keep backroom organized and clean.
• Support other departments when needed.
• Respond to and correct any associates needs or concerns.
• Provide excellent customer service.
NETWORK SUPPORT TECH, KINDER MORGAN
1999 - 2002
Job duties:
• Worked in a Network Operations Center.
• Supported network communications.
• Used Remedy trouble ticketing to track network issues.
• Effectively communicated with Telecom Techs to resolve problems.
• Worked closely with local/out of state telecom companies to resolve issues.
• Resolved any network failures in a timely manner.
• Escalation to proper management when no action taken to correct network issues.
• Had some exposure to configuring network devices such as routers.
• Shipped routers, switches and other various network equipment to remote sites.
• Helped train new Network Technicians.
TAPE LIBRAIAN, OXY PETROLEUM
1997 – 1998
Job Duties:
• Gathered magnetic storage tapes for offsite backups.
• Fetched tapes whenever a request called for that certain tape to be processed.
• Made sure to accurately place tapes into storage by numerical order.
• Loaded tape drives consistently so the drives would always have tapes.
• Mounted magnetic tape reels and placed back into correct position once finished.
• Placed cleaning tape cartridges into each drive to maintain maximum operation.
• Pulled scratch tapes into bins for the next shift to run smoothly.
• Kept the Tape Library clean and organized.
EDUCATION SAN JACINTO COLLEGE, HOUSTON, TX
Currently enrolled at San Jacinto College. Working towards an Associate of Applied Science
Degree in Desktop Support and Microsoft Network Administration. Have successfully
completed basic courses and some of the degree courses. The following are the degree courses I
have successfully completed:
• Fundamentals of Networking Technologies
• Integrated Software Applications 1
• Information Technology Security
• Intro to PC Operating Systems
• Personal Computer Hardware
• Programming Logic and Design
Currently enrolled for Fall Semester courses that pertain to my degree.
LEADERSHIP Leadership is a vital part to any corporation. In 2009, I was promoted from overnight stocker to
a Department Manager/Hourly Supervisor at Walmart.
REFERENCES PAUL DAVIS
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NICK SAKELARIS
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