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Customer Service Quality Control

Location:
Walled Lake, MI, 48386
Posted:
August 30, 2013

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Resume:

**** ***** ***** *****

White Lake, MI *****

248-***-****

Richard A. Lilleyman ab569y@r.postjobfree.com

Education 1990-1992 Oakland Community College Auburn Hills, MI

Associates Degree

Minor in Psychology

Professional Oct. 2011-Jan. 2012 QEK Solutions Auburn Hills, MI

Experience Auto Technician

Responsible for comprehensive preparation of show cars for advertising photo shoots and

International Auto Show displays. Detailed safety inspection and analysis of auction

vehicles. Technical work included removing and installing all interior components and all

prep. for paint application. Customized detail work for select clients of QEK.

Aug.-Dec. 2010 McNeal Automotive LLC Pontiac, MI

Service Adviser

Attended to customer service in the front office of this five star, full service automotive

repair facility. Assess customer needs, research parts with local parts suppliers, prepare

work orders, act as liaison between customer and technicians, follow up with final

delivery of repaired vehicle.

Apr. 2003-Apr. 2009 Pontiac East Assembly Pontiac, MI

Mechanic

Utilizing computer diagnostics/TechII, partnered with mechanical and electrical

engineers to troubleshoot engine, body and transmission modules for repair of new truck

product. Responsible for repairing engines, transmissions, AC, turbo chargers and

tracing and repair of wire harnesses. Trained team members in analysis of electrical

systems and repair, selected to educate and train Flint Truck Plant employees to

troubleshoot and repair turbo chargers on Duromax Diesel Engines.

Apr. 1994-Apr. 2003 General Motors Truck Group Pontiac, MI

Assembler

Partnered with management as a Subject Matter Technician, tracking quality of

production, including contributing to job cycle efficiency of medium and light duty

pick-up trucks. Adept at varied job assignments improving efficiency along the assembly

process.

Jan. 1978-Apr.1994 General Motors Truck & Bus Pontiac, MI

Painter

Proficient in all aspects of paint and repair including manual and electo-static application,

programmed robotic systems for automatic spray paint systems, responsible for

maintenance of equipment, experienced in fine paint repair.

Quality Control Coordinator

Selected by management to participate in steering committee, functioned as liaison between

hourly and salary employees, problem solving and corrective action for better quality on

small parts operation, implemented creative ideas for recycling automotive parts.

References upon request



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