Robert S. Roche
*** ****** ***** *** ( Warwick, RI 02886 ( 401-***-**** (
**************@*****.***
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Strategic Marketing & Business Building
Award-Winning Performance ( Project Direction ( Creative Communications
Professional Experience
Metlife Auto & Home, Warwick, RI 2008 - Present
One of the top-ranking Property & Casualty insurance providers in the
nation.
Marketing Project Manager
Design & deliver marketing strategies focused on new business acquisition &
Customer Relationship Management (CRM). Perform data analytics to identify
opportunities for growth, support campaign creation and target necessary
corrective action. Produce creative & technical copy for internal /
external facing communications. Manage staff, external vendors and
allocated departmental budgets. Create and deliver presentations to both
diverse and executive-level audiences.
. Developed & managed marketing strategy for In The Car, a MetLife /
General Motors partnership pilot focusing on increasing vehicle sales and
companion insurance policies
. Created and manage CRM communications platform focusing on increasing
sales per household, strengthening customer retention and fostering
referrals
. Surpassed 2012 sales and customer retention goals by 20%
Bailiwick Country Club, Greenwich, CT 2006 - 2008
An exclusive, up-scale seasonal country club with a 3 year waiting list
for granting of membership.
Assistant General Manager
Managed daily operations and 200+ staff for all club facilities. Provided
daily interaction with members to optimize guest relations and address
issues / concerns.
. Designed & implemented a new member database tracking system within 1st 3
months of tenure
Comcast of New England, Taunton, MA 1997 - 2006
A leading regional Comcast cable system providing service to over 2.6
million subscribers.
Assistant Marketing Manager - South Region
Developed & implemented B2C / B2B marketing strategies for Video, Internet
& Voice products. Member of Competition Committee focused on retaining
subscribers from competitive erosion.
. Winner: Paramount Pictures Golden Microphone; Best Regional Marketing
Campaign (1998), Universal Studio's Best National Affiliate Promotional
Campaign (1999), Spring Communications Pay Per View Leadership Award
(2000), Comcast Top Regional Marketing Campaign (2006)
Avon Old Farms Inn Conference Center, Avon, CT 1994 - 1997
Award-winning CT Conference Center heralded by The Hartford Business
Journal & The Hartford Courant.
Director of Marketing, Advertising & Public Relations
Developed and implemented marketing campaigns promoting conference center
services. Designed corporate website and trade show displays supporting B2B
& B2C operations.
. Increased gross sales volume by 120% in 1st year of tenure
Education & Professional Development
BA - International Business & Marketing, Merrimack College, North Andover,
MA
Dale Carnegie Sales Training