Project Manager Customer Service

VICTOR TARTAGLIA

** ****** ** • Wayne, New Jersey 07470

973-***-**** • *.*********@*****.***

Project Manager

Dynamic, innovative and entrepreneurial professional, with broad technical knowledge,

exceptional business acumen and extensive hands-on experience impacting enterprise

performance and revenues through expert IT project management, product development,

strategic planning and operations direction. Agile critical thinker, with significant strengths in

managing multiple complex projects and unique ability to translate visionary concepts into

fully realized and profitable solutions. Accomplished at forging and maintaining invaluable

client relationships and business alliances to create competitive advantage. Routinely

surpass expectations through creative problem solving, precise attention to detail and

superb time management abilities. Exceptional communication, presentation, collaborative

teamwork and negotiation skills. Talented in building, leading and mentoring cross-

functional/multicultural teams to meet and exceed corporate goals . Results-oriented and

focused decision-maker, adept at managing priorities and committed to excellence in

customer service.

Core Competencies

IT Operations & Project Management • Product Design & Development • Business

Development

Strategic Analysis & Planning • Process Improvement • Risk Management • Technical

Support

Market Research • Budgets & Cost Control • Cross-Cultural Team Building, Leadership and

Motivation

Communication & Presentations • Client/Vendor Relationship Management • Customer

Satisfaction

Technical Expertise

Microsoft Office (Word, Excel & PowerPoint) • MS Visio • MS Project • Adobe Photoshop &

Illustrator

FIX Protocol • NASDAQ, NYSE, BATS & NANEX Quote Protocols • FINRA OATS

HTML/ HTML5 • Windows Server • Linux SUSE • My SQL/ MS SQL • Wireshark

Automate Scripting Language • Spiceworks • FTP • Java • C+ • Mobile App Development

Big Data Issues Hadoop Databases • VNC/Remote Desktop/PC Anywhere

Hardware:

Low Latency Networking (Mellanox Infiband Switches/ NICs/RDMA Messaging) • Dell & HP

Servers

Data Center Deployments (NASDAQ, NYSE, Equinix, BT Radianz, Telex & Savvis)

Sonicwall Firewalls/ VPN’s • Cisco Switches & Routers • Smart Order Routers

Telecom:

Vendor management of private network connectivity providers, including TNS, BT,

Savvis, Cogent, Xfinity & Verizon.

PROFESSIONAL EXPERIENCE

BON TRADE SOLUTIONS, Bloomfield, New Jersey • 2002 to 2013

Leading provider of comprehensive electronic trading solutions, FIX services and market

center connectivity, with products based on a low latency 64 bit FIX core.

Founder / Managing Director / Managing Partner

Resume

Provided overall strategic guidance and controlled all daily operations of the firm, including

finance, marketing/sales, long/short-term planning, market research, HR, product design

and development, project management, customer support and client relations.

• Increased revenues 150% by spearheading development of innovative new

products based on tactical market research.

• Headed the design, development and launch of the 1 st smart router to meet SEC

Regulation NMS requirements.

Founder / Managing Director / Managing Partner, BON TRADE SOLUTIONS,

continued:

• Project managed the development and implementation of a highly functional

ecommerce equity trading platform, a low latency web based risk management

system, an innovative messaging system running across infiniband networks on

Windows 2008 servers, and a central SQL database that captures FIX messages

from multiple systems in real time and offers broker dealer clients an array of

secure web based compliance and billing reports.

• Personally acted as Project Manager for product deployments into exchange/metro

data centers, creating custom security, system health tracking and latency

monitoring systems for each installation.

• Overhauled and rebranded middle office and risk systems to be fully compliant with

SEC’s imminent requirement for pre-trade risk checking.

• Earned distinction as NASDAQ and NYSE Technology Partner.

TRADE ROUTE DIRECT, New York, New York • 2001 to 2002

Technology firm offering trading software services to broker dealers.

Managing Director

Oversaw all aspects of day-to-day company operations.

• Pioneered and project managed the 1st service bureau model for trading software

as a service (SaS).

INVESTMENT SERVICES CAPITAL CORPORATION, New York, New York • 1997 to

2001

Proprietary trading broker dealer, with approximately 60 traders and related support staff.

Chief Technology Officer (CTO)

Directed all technology related functions, equipment and applications, including office

desktops, trading hardware, software and support.

• Instrumental in growing the company from 12 to more than 60 traders by testing,

evaluating and deploying state of the art trading/quote software packages used by

the firm to attract top trading talent, and by proactively developing and

implementing in-house pre-trade risk software.

• Spearheaded the groundbreaking design and launch of a network of remote offices

and traders, one of the 1 st implementations of trading software over modems,

ultimately leading to trading over the internet.

Bachelor of Arts

Ramapo College of New Jersey, Mahwah, New Jersey

PMP Certificate Course

Ramapo College of New Jersey, Mahwah, New Jersey

Completion December 2013

PROFESSIONAL CERTIFICATIONS

Resume

A+ Certified CompTIA

Network+ Certified CompTIA

PROFESSIONAL AFFILIATIONS

Member, Project Management Institute (PMI)

Resume

Contact this candidate