Manager Project

Kevin Fienemann

P.O. Box **** 678-***-****

Peachtree City, GA 30269 **************@*****.***

Manager

International and domestic operations professional. More than fifteen

years of experience incorporating strong operations management and

analytical skills. Successfully driven cross-functional teams to design,

implement, re-engineer processes. Certified operations internally and

externally by conducting audits and outlining improvements. Develop

strategic plans for Logistics and Repair operations that improve safety.

Effectively managed direct and indirect personnel and projects to

completion at multiple locations.

CORE COMPENTECIES

Multi Site Operations Quality & Safety Problem Solver & Organizer

Performance Management Project Management Facilities Management

Business Continuity Logistics MS Word, Excel, PowerPoint

Budgeting & Forecasting Motivated Self Starter Interviewing, Hiring,

Training

PROFESSIONAL EXPERIENCE

NCR Corporation

Fortune 500 global technology company with revenue of $5.4 billion. in more

than 100 countries. NCR's leading automated teller machines (ATM) and self

checkouts help organizations in many industries interact with consumers.

NCR, Compliance & Certification, April 2010 - Present

Responsibilities consist of managing the NCR Services Environmental Health

& Safety program and the ongoing implementation globally. Develop and/or

maintain all Policies and Processes related to Quality and EH&S. Drive

initiatives and related activities while motivating continuous improvement.

Responsibilities include Health & Safety programs for local site as well as

facilities worldwide. These programs include Policy and Process awareness,

Emergency Action Plans, EH&S Coordinator Manuals, Audit Checklists, etc.

. Developed and Maintained Policies, Processes, Guidelines, Manuals related

to EH&S as well as Business Continuity and Disaster Recovery for NCR

Services Facilities Globally.

NCR, Director Depot Operations, Global, June 2001 - August 2009

Directed staff of Managers, Engineers, Analysts, Project Managers,

Logistics, and Technical people in support of over 100 employees in the

U.S. and international sites performing repair and refurbishment on whole

ATM's, Retail POS, and Teradata systems. Multi site facilities included 3

domestic along with 15 International. Implemented Continuous Improvement

and Lean strategies, set goals for the workgroup in Budgeting, Safety and

Compliance, Quality and Performance, Logistics, and Training. Negotiate

Service Level Agreements with Internal and External Suppliers. Recommend

policies and procedures to maintain the highest level of Customer

Satisfaction. Manage Revenue plan of $1.2M and a P&L of $10M.

. Reduced P&L Expense's 10% - 20% year over year using lean tools to reduce

Spare Parts Inventory, control salary and overtime.

. Led projects and cross functional teams, (typically made up of regional

and local managers from Supply Line Management, Logistics,

Transportation, Finance, and Human Resources), which outsourced repair

operations domestic and international.

. Led successful project chartered to start an operation in Montreal,

Canada. Project included initial facility identification, acquisitions of

warehouse and repair assets, hiring of personnel, receipt of initial

customer inventory, development of processes for inventory control,

repair, as well as overall operations. Maintained ownership and remotely

managed the warehouse and repair operations after completion.

. Streamlined processes to disseminate technical information to field

sites, simplified parts replenishment shipments and purchases. Drove

facilities and equipment improvement requests to closure.

. Implemented standard definition for data and installed controls in all

regions for on-time performance, cost, efficiency, and quality by

performing weekly metrics review with site manager, distributing ranking

per site and conducting annual reviews which provided a consistent

measurement of global operations.

NCR, Manager Depot Operations, Peachtree City Operations, GA, January 1998

- June 2001

Managed team of supervisors, warehouse and technical people (43 in total)

to accomplish daily financial and operational objectives. Led team in

prioritizing, outlining, communicating, and instructing all employees in

the safety practices and technical procedures necessary to exceed yearly

objectives. Set KPI's for quality, on time performance, production

efficiency, customer satisfaction, and environmental health and safety.

Managed P&L of $ 4.5M

. Reduced $4.5 million dollar annual budget to $3.5M in 24 months by

implementing Lean principles, completing continuous improvement projects

in the areas of Spare Parts Inventory turns, salary and overtime

reduction.

. Led collaborative team outsourcing operations to three different external

suppliers, accomplished all tasks successfully completing the projects on

time.

. Conducted annual performance appraisals for 43 associates by reviewing

tasks and objectives, evaluating associate performance, and setting

performance targets, by using verbal and/or written evaluations.

NCR, Program Manager, GA, January 1997 - December 1997

Chartered to maximize inventory by reducing purchases and extending the

life cycle of inventory, researched and analyzed a broad range of ATM and

Retail modules for engineering testing and development.

. Prioritized highest savings opportunities, ensured the successful

implementation of each project by influencing resources on multiple teams

. Created standard metrics used to track project cost savings annually,

presented results monthly to Engineering leadership team

NCR, Manager Engineering, GA, September 1995 - January 1997

Managed 15 engineers who developed software and hardware repair processes,

tools, and equipment necessary to support the Global Repair strategies by

maximize inventory, reducing purchases, and extending the life cycle of ATM

and Retail modules,

. Successfully reduced the development time for many engineering projects

by utilizing the predeveloped diagnostic code, and machine modifications

for related hardware resulting in a savings of ~160 hours of development

time per month on projects.

NCR, Manager Depot Operations, Denver, CO, January 1994 - September 1995

. Reduced $3 million dollar annual budget to $2.5M in 18 months by

implementing Total Quality Management, Kaizen events, process

improvement, and salary reduction.

NCR, Clearwater, FL, June 1981- January 1994

Supervisor, as well as Group Leader, Senior Technician, Technician of the

Clearwater Florida repair facility.

EDUCATION

BS in Management and Business - National Louis University 1999

AS in Electronics - United Electronics Institute 1981

Green Belt Certified

Project Management Certified

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