Customer Service Assistant

GRACY M. ADAMS

**** * ******** **.

Chandler, AZ 85225

480-***-**** / email: *********@***.***

* ******* ** **************:

Self-starting, people oriented leader. Recognized for being a quick learner

and a problem solver, who

works promptly to help others and the company as a whole. Excels at multi-

tasking and using

abilities to efficiently manage duties and deliver customer satisfaction

while establishing customer

trust. Along with my great attitude I would bring advanced use and

operation of Microsoft Office, and related software. Fifteen years

experience in business communication, with emphasis on customer relations

and business administration. History of superior performance evaluations.

Professional competencies include:

Account Management Training/Development

Leadership Forecasting & Budgeting

Defining challenges Customer Service

Sales/ Negotiating Exceeding Client Expectations

Work Experience:

03/2011 to 03/2013 CliftonLarsonAllen, Mesa, Arizona

Receptionist/Administrative Assistant

Answer all incoming calls for both the Scottsdale and the

Mesa office, responsible for updating the phone list,

sending out monthly billings to clients, putting together

and sending out proposals for audit, working in different

data bases to change and update client information, new

client setups and a variety of other duties as needed.

Scheduling meetings, typing memos, letters and other client

correspondences.

09/2009 to 03/2011 Dillards, Chandler, Arizona

Sales Associate/ Customer Service

Managed a sales goal by providing excellent one on one

service: Sold, up-sold, and processed credit applications:

Kept the work area tidy and organized for a pleasant

customer experience: Built customer trust through product

knowledge and good communication: Worked with the

department team to execute projects in a timely but orderly

fashion.

01/2002 to 08/2009 EKS&H / Ehrhardt Keefe Steiner & Hottman, Denver,

Colorado

Office Assistant

My responsibilities as an Office Assistant consist of a

wide range of things: Very strong in multi-tasking, Any

facilities issues, emailing all online incoming faxes for

the office, some internal control duties for accounting

department, all client payments received by mail,

delivering mail, making new files, ordering off site files,

taking care of all Fed Ex charges and as well as courier

services or any client mailing charges; make service calls

for any copier or fax machine throughout the office as

needed, order nameplates for all new employees or plaques

that may be needed for the office. Help with copying and

binding for Word Processing. Planning party events as well

as offsite meetings. Making travel arrangements, scheduling

meetings; Responsible for some set up for new employees on

their start date; make some preparations for offsite office

meetings. Along with all the above mentioned

responsibilities, there are many other things that come up

daily I normally have to take care of.

03/95 to 12/2001 Arthur Andersen LLP, Denver, Colorado

Executive Assistant

Assistant to six people consisting of four Managers and two

Partners. Duties included making travel arrangements, both

domestic and international, scheduling meetings, answering

calls also screening calls, scheduling of conference calls,

sending out faxes, typing letters, memos, etc., sending out

emails, working in different data bases. Responsible for

opening of all the mail for the six people and responding

to some of the mail. Responsible for sending out federal

express, certified letters, and courier service, sending

out bills to clients twice a month. At the end of each

quarter I was responsible for getting out financial

statements to clients. Work with some PowerPoint

presentations for new clients.

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