Engineer Management

Location:

Bangalore, KA, 560087, India

Posted:

August 29, 2013

Contact this candidate

Resume:

Rajesh G

Contact No: 810-***-****, Alternate mob No: 903-***-****

Email: ********@*****.***

Address: Sri. Srinivasa Nilaya House No 1170, Eidgar Road,

Varthur Bangalore 87

Sr.Network Engineer Infrastructure lead Technical Lead

System Administrator

Career Objective:

To associate myself with a professionally driven esteemed organization by pursuing a

challenging, dynamic, responsible and rewarding career and applying my professional

expertise, skills and enthusiasm in a position for career growth in IT industry.

Skills Summary:

Total 7.4 years’ experience in the IT industry.

•

• Experience of supporting mission critical and high level security.

• Having very good / strong knowledge of Cisco Routers and Switches.

• In depth knowledge of data center Infrastructure technology and components for installation.

Well versed with project responsibilities such as planning and implementation.

• Proficient in meeting tight deadlines and adopting new technologies.

• Rapidly identifying and learning the emerging technologies and efficiently adopting them in a

timely manner. Effectively self managed and team orientated projects while maintaining

ethical standards and cooperative attitude.

• Excellent technical knowledge regarding data center monitoring tools like what’s up

gold, ping plotter and Snmpc.

• Hands on experience in troubleshooting network devices like Vanguard Routers,

Cisco Routers 7200, 2600, 3845, Cisco switch 3560 3750, Cisco ASA5520

firewalls.

• Hands on experience Administration, maintenance and management of Network Operation

Center (NOC), Datacenter.

Educational Qualification

• Master of Science in Information Technology (MSC IT) from Sikkim Manipal University

with an Aggregate of 60%.

• Bachelor of Science in Information Technology (BSc IT) from Sikkim Manipal

University with an Aggregate of 58%.

Certifications

• A+ Hardware and Networking, CCNA, CCSA Checkpoint certification R75

• ITILv3

Organization Experience

Employment: Presently working as Sr.NOC Engineer (NOC Datacenter) in FIS, Bangalore from

16th May 2012 to till the date.

• Monitor Clients Wide Area Networks using State of Art Network Management Tools 24/7

(SNMPC, Whatsup Gold, etc).

• Create Incident Tickets on Network Alerts, timely updating of Restoration Activities, write to

Clients, Vendors and Internal Teams. Proactively and effectively respond to Monitoring alerts,

incident tickets, and email requests handles by NOC operations. Trouble shoots the end user

network related issues via phone, chat. Perform troubleshooting to quickly resolve the issues

per documented procedures Ensure user tickets and monitoring alerts are handled per pre

defined SLA's for response time, updates and closure. Escalate issues as needed to back

line production operations teams or Engineering per documented procedures.

• Coordinate Network repairs and Assist vendors specialists with network testing assignments

and circuitry repairs designed to maximize operating capacity. Co ordinate with different

TELECOM COMPANIES across countries and ensure timely restoration of Network

Connectivity. Communicate with clients concerning scheduled maintenance and availability of

the Network. Maintain and update daily logs, turnovers and equipment malfunction reports.

Develop analytical skills and enhance network equipment knowledge.

• Co ordinate and perform Clients ISDN Circuit Testing on a weekly/Monthly Basis. Update the

necessary Tracking Records and provide status to Clients.

• Co ordinate with Network Engineering teams and assists them in case of any Configuration

and Troubleshooting Activities. Traditionally NOC has privilege access to all devices for

troubleshooting, monitoring and analyzing purposes only. We would not be performing

configuration changes actively.

• Actively involved in Severity 1 Tickets where client impact is very high and drive through the

troubleshooting process in restoring the service ASAP. Actively involve and Drive Situation

Management Events (SME's) which has the highest impact to client and ensure timely

resolution within SLA Guidelines.

• Assist Shift Supervisor in overall Shift Activities and managing the team per situation

requirements. Responsible for building relationship within the team members, vendors and

engineering teams.

28th June 2010 to 16th May 2012 with UST Global PVT LTD as Infrastructure Lead (NOC

Datacenter).

Organization: UST Global, Working at Client site: GE Corporate (General Electric), Bangalore Job

Title: Infrastructure Lead.

• Managed a team of 4 Network Engineers working primarily to resolve network

outages. Lead and trained a multicultural team of NOC Engineers monitoring WAN

network.

• Monitor various businesses links using Network Monitoring Tools like what’s

Up Gold and Ping Plotter.

• Managed day to day activities by monitoring, supporting and driving improvement to

daily NOC operations. Performed workflow escalations. Lead staff meetings and audit

Monitoring activities to ensure adequate alerting parameters were in place according

to various standards and documented findings. Identified and implemented methods

to increase efficiency and administered technical support tools and platforms.

Handling communication and notification on major site issues to the company and

executive management team.

• Proactively and effectively respond to Monitoring alerts, incident tickets, and email

requests handles by NOC operations. Trouble shoots the end user network related

issues via phone, chat. Perform troubleshooting to quickly resolve the issues per

documented procedures Ensure user tickets and monitoring alerts are handled per

pre defined SLA's for response time, updates and closure. Escalate issues as needed

to back line production operations teams or Engineering per documented procedures.

• Co ordinate and perform Clients ISDN Circuit Testing on a weekly/Monthly Basis.

Update the necessary Tracking Records and provide status to Clients.

• Documentation of various reports using Microsoft Excel and drawing Network

connectivity diagrams using Microsoft Visio. Solutions oriented IT professional with

proven capabilities in designing, implementing, and integrating cost effective technical

solutions to meet the business needs.

• Proficient in analyzing problems/issues to identify trends and root cause, user training

requirements as well as staff training requirements and in identification of

problems.Performing all initial Troubleshooting steps for all network connectivity

issues and working closely with L2/L3 Operations Management Control team.

Experienced in managing Service Delivery, Incident Management, Change

Management and Client Servicing operations.

• Ensured client satisfaction of services by performing root cause analysis and

remediation on client delivery issues; Supported continual improvement to client

reports and provided audit service delivery compliance to SLAs.

3rd March 2008 to 15th June 2010 with Asianet Satellite Communications Ltd (ISP) as Technical

support Engineer (NOC)

Organization: Asianet Satellite Communications Ltd (ISP) Techno park Trivandrum Kerala Job

Title: Technical Support Engineer (Supervisor).

Roles and Responsibilities

• Monitor Clients Wide Area Networks using State of Art Network Management

Tools like Whatsup Gold, and ping plotter.

• Managed a team of 6 Network Engineers working primarily to resolve network

outages. Lead and trained a multicultural team of NOC Engineers monitoring WAN

network.

• Provided leadership to management and staff personnel. Performed staff rotation

scheduling 24/7. Managed expectations and reviews. Provided on going training

needs to new and existing staff and technical consultants.