Acupuncture, Herbs, Nutrition, Customer Service
Resume:
PL. Apt.* St. Fiveluckybats@yah
Los Angeles, CA oo.com
90016
Melani Leonard
Objective Professional, ambitious and dedicated worker seeks
an Acupuncturist position in a medical facility.
Over 13 years of customer service/relations
experience handling difficult situations, managing
employees and directly supervising daily operations
.I have been working as an Acupuncturist for a
couple of years now and I enjoy challenging myself
daily. I am currently working as an Acupuncturist
and I am able to treat a variety of conditions. I
find it imperative to be able to communicate with
patients and my record taking is impeccable. For
over 6 years, I have worked the front desk position
of an Acupuncture office, managing the office,
ensuring smooth office flow, handling customer
interactions, checking inventory, scheduling
patients, answering multiple phone lines, handling
monetary interactions, billing patients and
developing patient relationships. Having worked the
front office of various practices has given me an
advantage when it comes to the business side of
acupuncture. I am very passionate about medicine and
dedicated to learning as much as possible in order
to help effectively treat patients using Traditional
Chinese Medicine. I enjoy continuing my education in
order to stay up to date with new medical
information and I believe that is it important to be
able to educate patients about their medical
conditions in order to help them heal completely. I
am able to work as a valuable part of a medical
team, extremely driven, easily able to multitask and
also an excellent leader. Practicing medicine is
something that I am entirely dedicated to and I am
excited about the opportunity to work to the best of
my ability.
April 2013-Present West Coast Sports and Fitness
Center Carson, CA
Acupuncturist/Herbalist
Performing Initial consultations and acupuncture
treatments according to patient diagnosis
Creating Initial consultation forms and informative
acupuncture sheets in order to educate patients
about acupuncture
Educating patients about their health and answering
all of the questions they may have about acupuncture
and other modalities
Performing acupuncture treatments, treating children
and using various modalities such as: cupping
therapy, moxa, tui na, facial cupping, cosmetic
acupuncture, magnet therapy, e-stimulation therapy,
auriculotherapy, etc
Working with athletic trainers to help devise a plan
of action combining exercise and acupuncture in
order to help the patients
Keeping accurate and detailed SOAP notes
Ordering all acupuncture supplies and finding new
modalities to supplement treatments
September 2012-Present LA Holistic Health and
Spine Care West Hollywood-Culver City,Marina Del
Rey, CA
Acupuncturist/Herbalist
Maintaining current and accurate patient records
Formulating a treatment plan and number of
acupuncture visits
Ordering herbal formulas and prescribing formulas
according to a diagnosis
Performing fire cupping and moxibustion on most
patients
Performing acupuncture treatments on patients
Keeping detailed and informative patient records
Organizing treatment rooms to promote maximum
utilization of space
Researching new medical information on various
conditions
Nutritional counseling to help ailments
Explaining Chinese Medicine theories to patients in
a way to help them understand their medical ailment
November 2011-November 2012 Original Breath
Acupuncture West Hollywood, CA
Acupuncturist/Herbalist
Completing new patient intakes
Gathering prior medical history and present day
ailments in order to give an Oriental Medical
diagnosis
Inspecting patient tongues and reading pulse
Scheduling patient appointments and accepting
payments in computer system
Cleaning treatment room and organizing equipment
Needling patients accordingly, inserting ear seeds
into ears, moxa therapy, cupping therapy and
administration of herbs
Participating in patient outreach events in order to
generate new patients
Performing Acugraph readings and explaining the
results
Communicating the Oriental Medical diagnosis in a
way that the patient can understand
Nutritional therapy and diet recommendations/food
allergen testing
Researching new advances in medicine for patients
Educating patients about their medical condition
Participating in various patient outreach activities
which included: talking to various potential
patients about acupuncture and nutrition, explaining
how acupuncture works, health network meetings and
deciphering Acugraph meridian results
Being a part of Sample Saturdays in West Hollywood
in order to generate new patients
Enabling myself to be available for patients for
late at night, weekends, or on short notice
April 2011-Present Yu Zhang Acupuncture
Pasadena, CA
Acupuncture Assistant/Pharmacy
Assistant/Receptionist
Answering multiple phone lines
Billing patients
Handling cash/check/insurance transactions
Bringing patients back to rooms
Needling patients and assisting the owner of the
business during patient treatments
Preparing powder herbal formulas and capsules and
relaying herbal information to patients
Writing patient notes after treatment
Conducting internet research for patient conditions
Organizing files and making new ones for patients
Printing out current daysheets and payment records
for the work day
Using ClientTracker software to record treatments,
bill patients and schedule appointments.
Ordering supplies and completing numerous research
requests
Implementing a new accounting system in order to be
more efficient and organized
Handling finance disputes and verifying that all
procedures have been recorded in the computer
2007-2013 Santa Monica Acupuncture Santa
Monica, CA
Office Manager
Handling all billing procedures
Print out monthly aging reports and bill past-due
balances accordingly
Inventory
Ordering herbs and office supplies
Stocking herbs
Taking patients to their rooms and ensuring smooth
patient flow between 2 Acupuncturists
Entering billing data into the computer using
Medisoft software.
Working with Microsoft Word to write letters to
insurance companies or on out patients' behalf.
Answering multiple phone lines
Scheduling patients in correct time-frames
Using a printer and fax machine
Handling cash/check/credit card/Insurance company
transactions
Taking care of patient issues with a professional
attitude.
Organizing filing cabinets
Conveying herbal dosage and herbal information
Answering any questions regarding Acupuncture to
people who are potential new patients.
Cleaning patient rooms and putting away e-stim
machines
Calling insurance companies and workers'
compensation companies in order to verify payments.
February 2007-June 2007 Autoseek
Los Angeles, CA
Office Manager
Answering multiple phone lines.
Emailing clients
Relaying client information
Internet research
Paying office bills
Organizing office paperwork
Maintaining client relationships
Keeping track of monthly sales
2001-2007 Winn-Dixie Grocery Store Titusville, FL
Customer Service Manager/In-Store Coordinator
Supervising front-end associates.
Printing out daily reports
Handling armored car pick-ups
Answering multiple phone lines.
Dealing with refunds and customer complaints.
Verifying weekly money totals and matching it to
reports. This included all of the money that was
coming into the store.
Troubleshooting technical problems.
Working on Microsoft Word, Microsoft Excel,
registers and accounting software
Organizing office space
Handling large sums of money in the store safe.
Multitasked with customers, front-end employees,
running registers and answering phones.
Ensuring smooth flow of daily operations.
Education 2003-2005 Brevard Community College Titusville,
FL
General Education, Associates Degree
Graduated with Honors and part of the Honor Society
2007-2010/School Closed Down Samra University Los
Angeles, CA
Oriental Medicine, Master's Degree
School closed down due to internal problems
July 2010-Dec 2010 Dongguk University Los
Angeles, CA
Oriental Medicine, Master's Degree
Finished less than 40 credit hours at this school
Activities 2009
Santa Monica Health Fair Volunteer
Warped Tour Acupuncture Volunteer
Acupuncture Volunteer, Outreach Activity
2010
Acupuncture Volunteer, Coachella
M.A.P.S. Center Acupuncture Project
References Ping Ha, L.Ac.
Santa Monica Acupuncture
1304 15th. St. Suite 204
Santa Monica, CA 90404
Yu Zhang Acupuncture
Denise Furginson, Office Manager
133 S. Hudson St. Suite 4
Pasadena, CA 91101
Contact this candidate