Customer Service Manager

Zeinab Kachmar

**** **** ***** • Houston, TX ****0

(713) 584 – 9253 • ********@*******.***

Education

August 2009 – December 2012

University of Houston

Bachelor of Arts in English Literature Honors

College of Education Minor in Health

Overall GPA: 3.661

Work Experience

Fall 2012 – Present

Spring Branch ISD

Substitute Teacher

Manage classrooms with average of 20 students

Administer daily lesson plans as outlined by primary teacher

Assist students of varying learning abilities with daily homework and tasks

Spring 2008 – Present

Private Homes

Childcare Provider

Provide regular childcare, homework assistance, meal planning, and housework

Attended children age range from two months to thirteen years

Held responsible for more than 30 children overall

University of Houston Conversation Club Fall 2012

Conversation Club Leader

Assisted international students in order to strengthen their English conversational skills and their ability

to communicate in their daily lives

May 2011 – March 2012

CVS Pharmacies

Cashier

Provided impeccable customer service to all types of patients requiring pharmacy care

Completed managerial duties alongside the General Manager

Fall 2008 – Summer 2009

J3 Resources Asbestos Testing Center

Secretary

Held responsible for office management duties including answering phone calls, interacting with clients

on a regular basis, and updating office processes

Assisted administrative staff in special projects such as prepping asbestos samples and other laboratory

work

Affiliations

Secretary, Houston Palestine Film Festival

Founding Member, Arab Student Union – University of Houston

Member, Lebanese Student Association – University of Houston

Achievements and Skills

Graduated Member of The Honors College

Graduated with Summa Cum Laude Honors

Language: Conversational Arabic

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