Customer Service Sales
Resume:
Cori Margolin
***********@***.***
Highly talented and enthusiastic with great deal of experience in conducting surveys and leading focus group discussions to obtain data on competitors and to examine prices, sales, and methods of marketing and distribution. Proven track record of providing highly reliable information for management to make effective decisions on the promotion, distribution, design, and pricing of products and services.
Summary of Qualifications
Over 16 years of solid experience performing market research.
Ability to analyze and interpret information.
Ability to work under a fast paced and dynamic environment.
Expert in one on one executive interviewing, in-depth phone interviews
Ability to present complex information in a clear and concise manner.
Strategic thinker.
Strong attention to detail, and reliability.
Ability to analyze complex information.
Strong verbal, written and interpersonal communication.
Experienced mystery shopper including high end retail stores.
Ability to train and manage subordinates.
Ability to function well within multidisciplinary team
Since 2008 have worked at Petro Oil as a pricing specialist, have extensive training and experience in renewing and retaining customers yearly residential home heating oil contracts at the most profitable price for the company
Average of over 90% retention
Other customer service skills such as taking payments over the phone, putting in service calls and keeping customers happy
Wellness and safety committee co-ordinator
Professional Experience
Petro Oil, Floral Park NY 2008 - 2013
Seaport Surveys, New York City, NY 1992 - 2007
Market Researcher
Gather, analyze and present qualitative data.
Conduct competitive analyses. .
Examined both qualitative and quantitative survey studies to make changes prior to starting field execution.
Followed up with clients on findings and further necessary research objectives.
Supervise other researchers when out in the field.
Interviewed professionals by telephone.
Analyzed the data obtained from interviews.
Provided quality service to all Print/Advertiser/Agency/Sports/TV and Internet
Pricing Specialist
Petro Oil--extensive training and experience in renewing and retaining customers in regards to their yearly home heating oil contracts
Customer Service experience taking up to 100 inbound calls per day, assisting customers with their accounts, taking phone payments in our NCO system, service calls, being a liason between the customer and the service technician or service manager, trained in all aspects of retail home heating oil sales
Education
Loyola University, Montreal Quebec Canada
Marketing and Economics (1978)
Computer Skills: Windows, Word Perfect, Power Point, Microsoft Office, Excel
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