Customer Service Manager
Resume:
Myra L. Turpin
Rahway, NJ 07065
******@***.***
Education
New York Restaurant School New York, NY
Certificates of Food Service Sanitation, Nutrition, and Culinary Arts
75 Varick St. New York, NY
Strayer University Piscataway, New Jersey
Business Administration
10/12-Tentatively 06/17
Serve Safe Certified
05//2008 - 08/2011
Dietary Manager St. Michael's Medical Center Newark,
NJ
Managed Dietary staff of approximately fifty union employees. I was
responsible for managing patient food service. Scheduled employees and
processed payroll using Microsoft excel and Kronos systems. Conducted
training and orientation on food, physical safety and sanitation based on
HACCP. Implemented and enforced department and hospital policies, and
procedures. Responsible for assigning daily responsibilities, creating
written job explanations for positions and reconstructing job flows based
on the hospital census. Evaluated work performances, counseled employees.
Participated in patient satisfaction along with Dietitians, Diet Office
Techs and hospital staff
07/2006-05/2010
Dietary Supervisor Elmora Hills Health Care Center
Elizabeth, NJ
I was responsible for supervising 20 employees maintaining sanitation and
kosher food preparation standards. Supervising Kitchen and tray line staff.
I prepared breakfast and lunch for the residents approx. 110 people and
meals on wheels for approx. 115 people daily.
09/2003-07/2006
Dietary Supervisor Carteret Senior Living
Elizabeth, NJ
Prepared breakfast and lunch for facility residents per company recipes and
resident diets. Monitored temperature, portion sizes, and plate
presentation. Controlled inventory and merchandise purchasing. Supervised
dinning room and kitchen staff.
01/2002-09/2003
Cook/Supervisor East Orange General Hospital East
Orange, NJ
Prepared breakfast, lunch, or dinner for patients per hospital recipes and
patient diet restriction. Prepared entrees and specials for employee
cafeteria serving approximately 400 people daily. Supervised production for
food prepared for hospital programs and special luncheons.
04/2000-12/2001
Cook/Supervisor Overlook Hospital
Summit, NJ
Managed the production of all hot entrees including vegetables, starches,
and soups for the cafeteria and coffee shop. Serving approximately 2,000
employees and visitors each day. Managed a cafeteria staff of (9) nine
people. Controlled inventory, and food service sanitation. Managed cash
sales of $3500. daily.
10/1999-12/2000
Kitchen Supervisor The Rainforest Caf
Elizabeth, NJ
Supervised kitchen crew and food production, insuring proper presentation,
quality and consistency. Supervised wait staff to insure prompt customer
service. Controlled labor cost. Trained and motivated kitchen staff.
Participated in the coordination and set up of various food show
presentations.
09/1998-10/1999
Store Manager Ashley Stewart
Elizabeth, NJ
Hired and trained new sale associates. Responsible for scheduling and
controlling payroll hours based on company matrix. Merchandising new
receipts. Responsible for making window and price changes for marketing
purposes. Responsible for motivating staff to increase sales.
02/1997-09/1998
Assistant Store Manager The Elisabeth Store Short
Hills, NJ
Developed large clientele, by providing professional customer service.
Motivated selling staff to meet and exceed sales goals. Organized in store
and out of store fashion shows. Provided wardrobes for talk show makeovers.
Opened and closed store recording daily sales. Processed transfers and
damages. Insured stock room and selling floor was well organized.
02/1996-09/1996
Sales Associate Bloomingdales
Short Hills, NJ
Made sure that the selling floor and stock room was well organized.
Provided professional customer service. Exceeded personal sales goals.
Provided customer service by appointment and via telephone.
12/1987-02/1995
Food Service Assistant Gardner Merchant
Trumbull, CT
Responsible for managed cash, credit and debit ledgers. I Controlled
inventory and merchandise purchasing. As a Garde Manager prepared salads,
specialty sandwiches and luncheons for catering. As a grill cook I prepared
breakfast and lunch to order.
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