Manager Customer Service
Resume:
Teresa Vera
**** ** *** **** ***** Lakes, Fl. ***15 Home-305-***-**** Cell – 786-***-**** E-mail – ********@***.***
Objective
A position in a company that enables me to flourish and grow and to become a member of a
successful team.
Skills Profile
Proficient with Excel, Word, PowerPoint and Databases
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Excellent verbal and written communication skills in both English and Spanish.
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Great time management skills and able to multi-task
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Hold customer satisfaction as the main goal in all business transactions
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Employment History
Hazen Transport 2009 2010
27050 Wick Road, Taylor, Michigan 48180 313-***-****)
Launch Supervisor/Check-In Clerk
Generate and manage tracking reports to monitor driver performance
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Provided administrative support to Center Manager as well as District manager
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Data entry to database, maintain files and distribute information literature
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Answer delivery inquiries and resolve customer issues
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Handle office/warehouse maintenance including coordinating cleaning, supply inventory and
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opening and closing duties.
Office Depot 1995 2009
6600 N. Military Trail, Boca Raton, Fl. 33496 561-***-**** )
Transportation Manager/Quality Control Lead/Office & payroll clerk
Worked closely with 3rd party logistics partners to ensure timely delivery of office supply
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merchandise
Developed routing techniques using GPS equipment and Database software
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Created procedures and training manuals for QA audits, check-in of drivers, loading of
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merchandise
Coordinated inbound freight and put away process on a daily basis.
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Prepared payroll reports for all warehouse employees
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Answered phones and resolved customer service issues.
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Reconciled payment invoices and customer returns
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Maintain files of all operational invoices and prepared for payment of monthly bills
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Created reports to track customer returns for analyses and propose solutions
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Education:
Under graduate studies at Miami Dade Community College.
Graduated Miami Senior High School.
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