Technician Technical Support

Hubert Trenzado

**** ** ** **, *****, FL *****

Home: 407-***-**** : *********@***.***

Summary

Challenging career in the IT/ telecommunications industry with future growth.

Experience

Field Support

July 2010 to Current

Hotwire Communications - Miami, FL

Tools, test equipment, practices, and methods used in installing Fiber to the home for Video Voice & Data

Installation and trouble shooting QAM & MFH2 and MFH3 networks Astra & Cisco VOIP phones signaling equipment,

installation of DTV & Dish systems with ONT Switches, Routers, HD-DVR’s HD-STB’s & IPTV Construction, assembly,

r epair, operation, and interconnection of electronic telephone equipment, including cabling

configure IP enabled telecommunications equipment using data network communications protocols such as telnet,

ping, IP config, and FTP.

MIS Field Support

October 2008 to J uly 2010

Florida Hospital - Orlando, FL

Management Information System tech providing resolution for trouble ticket issues.

Working with Windows XP, Vista & Windows7 troubling shooting Network Laptops,Desktops & Printers.

Installation & trouble shooting of 3Com VOIP phones & wiring.

Covering 7 campuses field support & on call phone support working with & Comm. Closets cabling Switches & Routers.

Software applications resolution for Cisco VPN client, Cerner I-Extend, Sunport, Citrix client, MS Office03 & 07, HP

Jetadmin & Active Directory issues IPTV / Internet & Nurse call systems for patient rooms.

Field Supervisor/Lead Technician

March 2007 to October 2008

TrueVance - Brevard, FL

Working for Brevard County Schools (Astronaut High & Titusville High), providing technical support as lead

technician performing complete structure of cabling, which includes running cable from MDF or IDF to location cable

pulling/installing, WAP, wiring closets, punch down blocks 66/110, new building wiring, project management and

LAN network infrastructure dressing & full termination.

Building racks & cabinet working with rg11, rg6, cat6 & fiber pulling outside plant back bone.

Deployment of integrated services w/Cisco routers or sophisticated network routers that can deliver voice, video, data

and Internet access, wireless, and other applications.

installing, troubleshooting and repairing applicable hardware and peripherals within access control and security

monitoring systems .

Install & Repair Tech

March 2004 to December 2006

Embarq - Orlando, FL

A Telecommunication Service & Support Technician forwards the dial tone from outside the central office through

the outside plant facilities and equipment up to and including the Demarc point, and Installs and repairs inside wire

and jacks at customer premise.

Performs installation repair of Aerial and buried underground cable.

Ability to tone and test on copper pairs to ensure continuity From CO to Customer demarc location.

Included is needed experience in cross connection boxes, Single/two line pair gains devices, DSL, Subscriber Loop

Carrier System, Jumper and Jumper wire, Access terminals, SAC boxes, Network Interfaces Devices or SNI.

Field Technician

February 2000 to March 2004

A Telecommunication Service Inc. - Miami, FL

Provided technical support and installation of PBX systems & Key systems, Nortel, Executone, Panasonic & Avaya

(ATT) systems.

Field Support for Voice/Data, Installation and trouble shooting of business phone Systems.

Cabling for major Computer networks handling CAT5e/6 & Fiber Optics, Satellite Installation, wiring closets, punch

down blocks 66/110.

Education: A + Certification / CFOT no. 208242

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