Sales Customer Service

Gerald J. Rivette

**** ******* **** 850-***-****

Pace, FL 32571

********@*********.***

Summary

As an experienced and successful operations management and business development

professional in the fleet transportation industry, my expertise in organization and

planning, supervision, and labor management will enable me to excel in any supply,

logistics, or transportation management position.

Skill Set

•

• Strong leadership capability in variety of roles

• Ability to work under pressure with goal of producing quality results

• Organizational and planning skills including prioritizing, time management, and

attention to detail

• Experience in supervisory positions with excellent ability to delegate

• Sound common sense and problem-solving expertise

• Ability to work independently as well as with teams

• Reliable and dependable work habits and temperament

• Conflict resolution

• Initiative to begin and complete complex projects on schedule

• Relationship-building while providing valuable services to clients

• Adaptability to new information, changing conditions, and unexpected obstacles

• Facilitation of open exchange of information and ideas

Work Experience

Senior Supervisor/Sales 1998-2013

Roadway Express/YRC Freight, Inc., Pensacola, FL

Overall Responsibilities

Directed fleet and dock operations transporting food-grade, industrial, and hazardous

materials

Was responsible for strategic daily planning/scheduling of operations and labor

Managed team development compliance

Oversaw facility inspections

Provided valuable services to customers

Maintained strong focus on overall safety

Ensured compliance with OSHA rules and regulations

Operations Management

Directed P&D peddle runs across Pensacola area

Managed 8% growth in total business in each of last 5 years

Led safety meetings with personnel, resulting in only 1 preventable accident in

last 7 years

Successfully interfaced two merging companies, Roadway Express and YRC

Freight, Inc., into one terminal

Redesigned dock layout and developed daily planning program to increase

productivity and reduce rework

Ensured facility met ISO 9001 quality standards by delegating internal audit

responsibilities to supervisors and administrative staff

Achieved perfect audit for EEOC and hazardous material compliance

Communicated expectations and results and utilized company/union progression

guidelines to enforce accountability

Motivated 2-person sales force and performed joint calls providing operational

support in closing on new business

Improved safety record, reducing accident/injury frequency by 67%

Office Administration

Improved terminal on-time deliveries and days to delivery

Managed all fleet maintenance and repairs

Scheduled appointments and notifications

Performed OS&D functions

Sales and Customer Relations

Was proactive in customer service by calling all volume accounts daily for

volume freight

Improved 2008 over 2007 volume sales by $1,000,097

Ensured on-going, excellent customer satisfaction by providing on-time deliveries

and pickups

Contacted brokerage firms to assist with freight movement for benefit of profit

margins

Worked directly with sales teams and made presentations to secure new accounts

Resolved customer issues with innovative solutions, working with sales,

management, and clients

Owner/Operator 1988-1998

Rivette Transportation, Baton Rouge, LA

Owned and managed flatbed and hot shot trucking company

Operated brokerage firm with trucking company

Systems Software

AM 204 Mainframe Programming

Proprietary Customer Activity Tracking Applications

Xen.app – Citrix

Microsoft Office: Word, Excel, PowerPoint, Outlook, Project

Community Activities

Organized and directed golf tournament to benefit American Stroke Association 2003-

2005

Stonebrook Golf Club, Pace, FL

Education

Wharton County Junior College 1973-

1974

Wharton, TX

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