Customer Service, Data Entry, computer, sale-marketing

Tram Tran

**** ****** **, *** ** . San Diego, CA 92117 . 858-***-**** .

***********@*****.***

Devoted Employee / Dynamic Customer Service / Innovative Professional

V Highly effective communicator with a proven ability to build long-term

relationships with customers and colleagues

V Visionary sale executive with a keen understanding of business priorities

and a demonstrated expertise in expansion and revenue-producing

objectives.

Education

Bachelor of Art . Economics . University of California, San Diego

Relevant Coursework

. Financial Markets

. Decisions Under Uncertain

. Economics and Business Forecasting

. International Trade/ Monetary Relations

Skills/ Qualifications

. Computer proficiency

. Strong organizational skills

. Demonstrated experience in team work and social communication

. Proficient in writing and speaking English and Vietnamese

. Developed multitasking skills and time management

. Quick problem solver

. Quick data entry

Work Experiences

De Anza College Bookstore

Cupertino, CA

General Assistant

09/2009 - 01/2010

. Defined and launched customer service strategies to ensure excellence

in service and developed internal tools allowing for sophisticated

targeting, results customer satisfaction

. Collaborated with team to organize attractively merchandises and

education materials

. Managed in-and-out data at pre-order area

Tapioca Express

Sunnyvale, CA

Cashier and Server

01/2010 - 06/2010

. Increased customers retention 15% through rapid response and services

to customers' desires

. Acquired first-hand knowledge of how a business runs

. Balanced daily cash flow

. Trained new employees on store procedures and cash register

. Took over the store as manager when owner was absent

. Handled customers' concerns or complaints in a responsible manner

. Strengthened productivity and quality of customer service in high-

volume retail environment

. Determined customer needs and suggested items to manage time

efficiently and build a long-term relationship with customers

The Preuss School UCSD

San Diego, CA

Coordinator Assistant

08/2011 - 01/2012

. Handled all mentors and volunteers services; entered reported data of

students and parents

. Multitasking job such as creating flyers/ posters/ certificates,

helping plan the local events

. Maintained successfully and updated parents' voluntary contribution

. Prepared weekly performance reports of volunteers

Academic Experience

Business Project - Star Company

De Anza College

Accountant

Fall 2008

. Worked in group of eight as an accountant to run a small food company

. Monitored limited budget for a staff of 8 employees, including

marketing/sales representatives and independent buyers, analyzing the

profits/loss, ensuring balanced accounting measures and proper

allocation of future funding

. Experienced the importance of team-work to build a successfully strong

and competitive company

. Collaborated with teammates to create impressive advertisement of

product.

Leadership and Campus Involvement

. MASA-Multi Asian Student Association

2011-present

Active member

. Gach Noi Student Magazine

2012-present

Active member

. Volunteer at Little Saigon Foundation, The Preuss School UCSD

. Financial/Managerial Accounting

. Market Imperfection and Policy

. Corporate Finance

. Microeconomics/ Macroeconomics

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