Customer Service Call Center/Patient Service Coord

Tomeka Allen

**** ***** ***** ** #***

Temple Hills MD 20748

240-***-**** (cell) 301-***-**** (home)

t_ *********@*****.***

OBJECTIVE

Seeking a Patient Coordinator position in a Health Care facility where I

can utilize my education and skills as well as my interpersonal skills to

provide the highest level of patient satisfaction

SUMMARY OF QUALIFICATIONS

. Highly skilled in monitoring allocated physician's schedules

. In-depth knowledge of scheduling patient appointments and dealings

. Thorough understanding of chart documentation in the Electronic Medical

Record and Medical Manager systems.

. Hands-on experience in answering doctor hotline and process scheduling

line . Proven record of monitoring patient lab databases

. Comprehensive knowledge of Record patient appointments in the computer

RELEVANT KNOWLEDGE/SPECIAL SKILLS :Proficient in Electronic Medical Records

& Medical Manager Word, Excel, Outlook, Automated Data Processing (ADP),

Multi-line communications, Facsimile and copier machines, Windows,

Microsoft

PROFESSIONAL HISTORY

On Assignment Staffing Agency April 2013-

Current Med star Patient Service Coordinator

. Greets patients in a polite professional manner to register patients,

collect co- payments and make follow-up appointments.

. Update insurance information and demographic information.

. Provides patients with requisitions for test and follow up

appointments.

. Manage and Monitor physician's schedules.

. Provide an effective communication link between patient and medical

staff, including relaying messages from providers, gathering

information from patients for providers.

. Support patients and providers in the medication refill process

Rockville Internal Medicine Group December 2012-

February 2013 Call Center Agent/Receptionist

. Scheduled and confirmed appointments

. Entered appointments into Nextgen system

. Verified Insurance, collected co-pays, issued accurate receipts

. Answered incoming calls and transferred to appropriate destination

Comcast Cooperation October 2011- July 2012

Customer Service Collections

. Contacted customers to arrange payment plans

. Contact customers to offer new deals and promotions

. Used problem solving skills to resolve customer issues in a timely

manner.

Metro Access July 2010- April 2011

Reservationist

. Arrange passenger trips via dispatching operating system

. Handled multi-line phone systems for passengers and additional

departments within Metro Access systems.

. Provide customer service for passengers ensuring trip success.

Amerigroup May 2006- July 2008

Executive Receptionist

. Assisted executives with special projects and events

. Trained temporary staff on answering multi -line phones and office

procedures

. Order office and kitchen supplies

. Managed mail processing

. Scheduled conference meetings

Education Duval High School Graduated 1993 Lanham, MD

Applied Career Training Graduated 2004 Arlington, VA

Training Computer Training Comp USA April 2000

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