CHRISTINA M. LACIVITA
Mt. Lebanon, PA 15228
********@*****.***
PROFILE
Dedicated manager with a strong work ethic and the ability to build lasting client relationships.
Experience in operational management, sales, budget development, staffing, and cost control.
Adept at communicating effectively with customers, vendors, and staff.
Able to motivate employees to perform to their maximum potential.
Exceptional organizational and planning skills; adaptive; enjoy new challenges.
PROFESSIONAL EXPERIENCE
General Manager
Sara Lee/Bimbo Bakeries
5922 Vogel Road, Evansville, IN 47715
(2008-present)
Key Accomplishments
Successfully managed a retail bread store, increasing sales by 35% through exceptional service and professional standards
Exceptional customer and vendor service
Created a professional work environment to promote sales
Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures
Accountable for budgeting, cost control, general accounting, and full profit and loss.
Resolved and investigated inventory, customer approval, and vendor issues when they arose
Recruited, hired, supervised, scheduled, and motivated a staff of five employees
Provided strong leadership skills and instilled vision to achieve the company’s goals
Assistant Floor Manager, Bartender and Server
O’Charleys Restaurant
7301 E. Indiana Street, Evansville, IN 47715
(2000-2008)
Key Accomplishments
Hands on experience in the daily evaluation of restaurant service performance
Ensured consistency and continuity within the operation and the brand of the company
Assisted in training and evaluating all dining room personnel
Responsible for bar sales and with cash control procedures
Assisted in supervising a staff of over 70 employees
EDUCATION
Ivy Tech Community College
Completed two years in Business Administration and Management
(1999-2001)
REFERENCES UPON REQUEST