Project Management
Resume:
Hilarie Walker
Dallas, TX
***********@*****.***
SKILLS/TECHNOLOGIES USED
. Applications: HP Open view, NetCool, Clarify, Prospect, Crystal Reports,
Remedy ARS, Plexview, Cisco Works,
REACT, UNIX (Sun Solaris), MS Office Suite, MS Windows OS, Citrix,
Access7, LSMS, NPAC, LERG, SS7, BMC Remedy-CTS, IBM Tivoli-AM, XML,
MetaPath, Syniverse, Captivate, Flash, Articulate Storyline, Photoshop,
Epic, SnagIt, GreenShot.
. Hardware: Cisco (4500, 6500, 7509, 7206, 7705, 7750), Alcatel-Lucent
(5ESS, OMP, ECP, AP, PCF, RNC, EVDO), Nortel BSC, MSC, BTS, RNC, MGW),
Motorola (OMCR, BTS), Tellabs, Passport 15K/8600, ASR 5K, DACS, ENODE-B,
SMS, MMS, TCP/IP, OSPF, CDMA/UMTS/GSM, 2G/3G/LTE, VOIP, ATM, Frame Relay
EDUCATION/ CERTIFICATION
. Masters Project Management IS/IT, Villanova University, Villanova, PA
2011
. Masters Business Administration/Management and Leadership, Webster
University, St. Louis, MO
. Bachelor of Science Management and Computer Information Systems, Park
University Parkville, MO 2003
SUMMARY
. Experienced Network Analyst with strong experience with IS/IT
telecommunications, project management, system integration, and security
and system integration
. Investigating and resolving service impairments for CDMA,GSM/UMTS and
LTE hardware, software, translations, and voice and data network
elements
. Experienced with LAN/WAN routing/switching and other network layer
protocols, Video standards, hands on testing experience with wireless
products
. Provided integration, test, and turn-up, troubleshoot, isolate and
restored CDMA network faults for Nortel, Lucent and Motorola wireless
voice/data call processing, billing and metric collections
. Self-motivated and dedicated and able to work independently or in a
collaborative team environment
. Strong Communication and Interpersonal skills to maintain effective
work relationships with all levels of personnel
EMPLOYMENT HISTORY
Alcatel-Lucent/ TeleTech Team, LLC
Sep/12 - Jun/13
Network Integration Engineer
. Performed project management duties to ensure prerequisites are completed
prior to maintenance window
. Executed project test/acceptance plans for all phases of the integration
and migration
. Distributed MOP to Network Ops also reviewed and tested procedure in the
available lab before implementing in the market.
. Perform OS upgrades via command line on the Control Processor Modules
(CPMs) in a pair of 7750 Service Routers including: SR CPM4 Upgrade & SR
BFD Reconfiguration
. Executing the service delivery per the defined process and Customer
approved MOP within the designated project plan
. Providing tier-2 technical support during the deployment of, and
migration events
Alcatel-Lucent/Glow Networks, Richardson, TX
Mar/11 - Jun/12
Network Technical Applications Manager
. Performed network project management, training and network integration
duties in support of the successful launch of the AT&T Zodiac CDMA Global
Network Operations Center
. Established core curriculum requirements, designed and developed web-
based and interactive training materials for Tier 1 and Tier 2 Network
Engineers to include: Wireless Networks 101, ALU-5ESS, Executive Cellular
Processor (ECP), Flexent Base Transceiver Station (BTS), BMC Remedy
Ticketing Management System, NetCool Alarm Monitoring Database, CDMA
basics, Lucent Mobile Switching Center equipment, customer roaming
topology, e911 and reporting procedures
. Monitor GNOC project milestones and identifying and analyzing risk
assessments while developing and coordinating corrective action plans
. Perform Tier 2 and 3 system integration and network fault isolation for
CDMA Alcatel-Lucent (5ESS, OMP, ECP, AP), Nortel (BSC, MSC, RNC, MGW),
Motorola (OMCR, BTS)
. Daily maintenance and administration on the 7750 SR,7450 ESS, 7705 SAR
(service aggregation router)and the 7710 SR service routers, as well as
AAA Server, PDSN and the ASR 5K
. Drive GNOC network systems and databases requirements from development
through Go-Live
. Drafted Operational Readiness Test documents in order to verify end-to-
end functionality of the tools and processes
Verizon Wireless, Southlake, TX
Sep/09 - Mar/11
Network Analyst - Network Repair Bureau
. Investigated and resolved service impairments related to network and
transport services for CDMA and LTE, network hardware & software faults
. Verifying the provisioning and testing of CDMA, LTE, ISDN, ATM, Private
Line, UMTS, DSL, SSP, GTT, and HLR traffic between nodes such as STP,
Switch, MSC, BSC, BSS, and Media Gateways
. Performed provisioning and testing of traffic between nodes such as STP,
Switch, MSC, BSC, BSS, and Media Gateways
. Knowledge of transport network facilities, CFAs, circuit IDs, CLLI codes,
ASR 5K
. Correlating customer call complaints with network element performance
(CDMA/LTE) to resolve service impacting conditions such as: dropped
calls, call failures, noise, mis-routed calls/translations, voicemail
errors, E-911, or possible provisioning errors
. Performed departmental project management for data translations and re-
homing of customers, tracked project, implemented customer HLR re-home,
updated project tracker
. Worked with onsite engineers during network build-out project and
regularly scheduled maintenance events
. Driving troubles to resolution by engaging internal and external
resources such as Cell and NOC Technicians, System Performance Engineers,
Maintenance Engineering Staff as well as equipment vendors and service
providers
. Providing accurate and timely documentation of actions taken to inform
other Network technicians of problems found and solutions for those
problems
Sprint Nextel, Overland Park, KS
Aug/98 - Mar/08
Network Analyst III- NOC
System Integrator II - Data Operation Center
Network Security Analyst - Network System Security Administration,
. Analyzed and implemented security policies and procedures for new and
existing systems
. Provided NetCool alarm monitoring and troubleshooting assistance for
Nortel, Alcatel-Lucent, and Motorola wireless vendor products
. Provided Tier 1 and 2 LAN/WAN system integration duties for wireless/wire
line analog line circuit setup and testing, Cisco routers and the Cisco
Call Manager products and functionality, Tellabs DXC, Alcatel 1630 and
1631 DXC testing and support, DXC testing on Narrowband, and Wide band
DXC's, OC-12, OC-48, and OC-96 test, turn up and support, AS400 test and
turn-up, and support, EVDO test and support, Cisco 2500, 3500, and 5500
routers
. Testing and turn up of VLANS, and MVLANS
. Created and maintained User Access Administration for network elements
and database systems
. Developed an automated process for system audits, which decreased
processing time by 75% providing an overall increase in total
departmental efficiency
. Coordinated Alcatel-Lucent 2G/3G vendor release upgrades scheduling
change management maintenance events
. Maintained core tracker used for weekly reporting and status updates
. Track and drive resolution to any OEM specific issues that impact
deployment timelines
. Assessed the usefulness of pre-developed application packages and adapted
them to a user environment
. Managed alarm monitoring systems of Cisco routers, firewalls and catalyst
switches using Cisco Works and HP-Openview to troubleshoot and monitor
network equipment
. Maintained environmental alarming systems and performed vital database
backup operations in a large scale UNIX environment to include, wireless
internet, data library, Short-Messaging-System and Voicemail operations
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