Manager Maintenance

STEVE A. LEA

** ********* *****, ********, ** ***13

***************@*****.***

717-***-****

PROFESSIONAL EXPERIENCE

SYSTEM ONE (HERSHEY CO.), Hershey, PA 04/2013

– Present

Application/Software Tester

• Application testing and certification

• Microsoft Security patch testing and certification

• Research image compatibility with existing software vendors and document findings

• Help develop application test plans with the application owners

• Document all test results

N-LINK CORPORATION, Harrisburg, Pennsylvania 01/2010

– 07/2013

Digital Training Facility Manager, Army Reserve Center

Hold NACI (National Agency Check w/ Inquiries) clearance

• Conduct basic/advanced software/hardware troubleshooting and interact with the DLS Help

Desk (based in Fort Eustis, Virginia) to remedy any workstation or connectivity problems.

• Conduct accurate fault diagnosis in conjunction with the DLS Help Desk.

• Provide maintenance or backup data on servers at their location (as directed by the Core

Operations team in Fort Eustis).

• Maintain inventory control and security of the classrooms and the classroom equipment (i.e.

computers, servers, video tele-training equipment, etc.).

• Conduct preventative maintenance on all DTF equipment, and report on the repair/service of

equipment on a regular basis.

• Direct, manage, and maintain two computer labs (30 computers) as well as a U.S. government

server

• Oversee daily updates and maintenance on all of the system computers as well as the server

• Routinely diagnose, troubleshoot, and resolve all technical issues

• Provide technical support for email, network, connectivity, and daily computer maintenance

EDUCATION

Bachelor of Science, Telecommunications and Networking

12/2010 – 01/10/2013

GPA: 3.7

Specializations: Programming Fundamentals and Web Design

Minor: Information Systems

Associate of Science, Telecommunications and Networking

06/2008 – 12/2010

Specializations: Information Technology and Network Design

UNIVERSITY OF PHOENIX, Phoenix, Arizona

TECHNICAL SKILLS & CERTIFICATIONS

Certifications: Social Engineering Virtual Training Course, Personally Identifiable Information (PII)

Course, Physical Security Course

Network: Active Directory / LAN hardware/software / Exchange Server / DHCP and Static IP

addressing / WSUS / VoIP & TC/IP Networking

Tools: Adobe Design Suite / Eclipse

Programming: XHTML / JAVA / CSS / Visual Basic

Environments: Linux / Windows XP / Vista / 7 / 8 / Windows Server 2003 & 2008 R2

[References Available Upon Request]

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