High School Specialist

Mia Miskovic

**** *** ***** **** * #**

Jacksonville FL 32257

***.***.*****************@*****.***

OBJECT I VE :

To obtain a demanding position that will use my skills and knowledge in an environment that offers greater challenge and

enhance the company’s productivity.

EXPER I ENCE AND QUAL I F ICAT IONS

• Tril ingual: English, German and Bosnian

• Excellent phone and communication skills

• Strong Computer skills: Word, Excel, Access, Adobe Photoshop, Front page

• Ability to handle stress and multi-task

Jan 2010 – May 2010 Collection Representative, PDM, inc Jacksonville,

Florida

• Contacted customers to resolve delinquent status of accounts on Payday Loans and apartments

• Confirmed or negotiated payment arrangements

• Documented account information and payment arrangements on Computer

• Conducted all conversations in a clear, friendly, and professional manner

• Completed phone calls to meet required performance standards

Jan 2009 – Aug 2009 Collection specialist, CBCS Jacksonville,

Florida

• Automated dialer, 200 calls per day.

• Determined most efficient and economical means of collection for each account

• Advised debtor with past due accounts situation

• Followed-up to ensure obligation is satisfied

May 2006- Sep 2007 Foreclosure and Bankruptcy specialist, ABN AMRO Mortgage Group Jacksonville, Florida

• Foreclosure and Bankruptcy Specialist

• Chapter 7 and 13 Motion For Relief Referrals

• Processed loans for foreclosure and bankruptcy

• Used Fidelity / Mainframe system to process loans

• Updated loans using NewTrak

• Ensured that all loan documentation is complete accurate and comply with company policy.

• Input proper loan information into the system for processing.

ED UCAT ION

Florida State College of Jacksonville

Associate Degree (in progress), Marketing Jacksonville, Florida

Englewood H igh School

High school diploma, 2005 Jacksonville Florida

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