Customer Service, Call Center, Spanish Interpreter, Admin Asst

Maria Copeland

**** ***** **** ****

Florence, SC 29506 ***************@*****.***

Objective: Position of Spanish/English Interpreter.

HIGHLIGHTS OF QUALIFICATIONS

> Fluent Bilingual English/Spanish.

> Project oriented, following through with a task until its successful

completion.

> Excellent verbal and written communication and interpersonal skills.

> Work well individually and as a team member through effective

communication.

> Quick learner and detail-oriented.

PROFESSIONAL EXPERIENCE

Computer and Organizational Skills

. Strong working knowledge of Microsoft Office Word 2007; familiar with

Microsoft Excel, Access, and Outlook.

. Intensive twelve week course in office training.

. Proficient at data entry; typing of 45 wpm.

. Generated letters and created electronic work packets.

. Made eligibility determinations and processed cases for the State

Individual and Family Grant

Program and the F.E.M.A. Temporary Housing Program (Individual

Assistance Program).

. Computer literate and able to learn new programs quickly and apply

knowledge effectively.

Communication Skills and Customer Service

. Resolved wide range of applicant/customer problems employing diplomacy

and discretion.

. Conducted eligibility interviews with applicants for the Disaster

Housing Options Program.

. Completed pre-placement interviews to determine eligibility for the

Mobile Home Program.

. Processed Congressional Inquiries diplomatically and successfully.

. Answered multi-line phone system and recorded all contact information

onto computer system.

. Performed outreach functions in communities affected by disasters.

. Took information for Disaster Housing Assistance Applications from

disaster victims and offered referrals to various agencies after

assessing any additional needs.

. Conducted insurance verifications.

. Most currently conducted financial counseling sessions (inbound call

center) and created certifications for clients who required same for

bankruptcy purposes.

WORK HISTORY

Financial Counselor, Hummingbird Credit Counseling and Education, Raleigh,

NC 2003-2012

Disaster Assistance Employee, Federal Emergency Management Agency, Atlanta,

GA 1992-2002

Feature Film Booker, Universal Film Exchange, Los Angeles, CA 1987-1991

Administrative Assistant, Mann Theatres Corporation, Los Angeles, CA

1983-1987

Front/Back Office Person, Medhat Mansour, M.D., Los Angeles, CA 1979-

1983

EDUCATION

Certified Financial Health Counselor, Hummingbird C.C.E., Raleigh, NC

May 2003

Spanish/English Interpreting Certificate, Dept. of Allied Health Educ.,

Asheville, NC February 2003

Today's Office Certificate, Computer Training Partnership, Raleigh, NC

August 2002

Los Angeles City College, Los Angeles, CA September 1976

Maria Copeland

1621 Edsel Road Cell

Florence, SC 29506 ***************@*****.***

August 29, 2013

Dear Human Resources Specialist:

I am responding to your listing in the craigslist.com website. Please

consider me for the position of English/Spanish interpreter with your

organization.

I am fluent in both English and Spanish and possess excellent verbal and

written communication skills. I have facilitated consecutive interpreting,

as well as performed translating functions, routinely, my entire

professional career. I enjoy serving as a cultural liaison, eliciting

rapport with clients and putting them quickly at ease. I always strive to

effectively serve both the client and the organization I am representing.

The first position I held was as a receptionist/worker's compensation

secretary for Anthony F. Telleria, Esq. in Los Angeles, CA, where I handled

all filing of forms, correspondence, and interpreting associated with the

two-hundred worker's compensation files which I handled for the attorney.

As previously stated, I routinely interpreted for all my former employers.

I have acquired extensive experience in customer service, which includes

ten years of work with F.E.M.A. (Human Services Branch). During my last

assignment, I worked at their National Processing Service Center

(inbound/outbound caller services department), where I assisted disaster

victims (applicants), by registering their applications, researching the

status of their claim, assessing their needs, and guiding them through the

procedures necessary to successfully resolve their case. I also answered a

wide range of program questions and, when warranted, determined what grant

amounts applicants were eligible to receive.

Throughout my professional career, I have assisted people from all cultures

and economic levels. This experience has provided me with keen

appreciation and respect for people's individuality, while strengthening my

interpersonal skills.

I would welcome the opportunity for a personal interview to discuss my

qualifications. Thank you in advance for your time and consideration. I

look forward to hearing from you.

Best regards,

Maria Copeland

PS I most recently worked, in a high volume inbound call center, as a

financial counselor for a non-profit organization that issues

certifications, for the filing of bankruptcy cases. I was forced to move

due to financial considerations and am now seeking employment, with an

organization that is dedicated to helping people.

Contact this candidate