Customer Service Manager

Robert Bryan D. Santos

** ********* **., ********* *******, Jesus de la Pena, Marikina City 1804

Cell No.: +639*********

E-mail: ********@*****.***

[pic]OBJECTIVE:

To be able to expand my knowledge and gain valuable experience on my

profession in being a part of your company, thereby contributing to its

progress by being efficient in fulfilling the task that will be assigned to

me.

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EDUCATIONAL BACKGROUND:

UNIVERSITY OF THE EAST MARIST SCHOOL

C.M. Recto Ave., Manila Marikina Heights,

Marikina City

Hotel and Restaurant Management High School

Education

2007 - 2011 2003 - 2007

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PERSONAL DATA:

Date of Birth: September 10 1990

Place of Birth: Manila

Height: 5 ft. 10 inches Weight: 75

kgs.

Civil Status: Single

Religion: Roman Catholic

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SPECIAL SKILL/S:

Good communication skills in Tagalog and English, Computer Literate, can

work under pressure, Knowledge in Housekeeping, Cocktail mixing, Concierge,

Churrascaria,.Grilling and preparation.

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ORGANIZATION/S:

Society of International Hospitality Management - UE Member: 2007

- 2010

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SEMINAR/S:

"University of the East: Vigan, Ilocos Norte Educational Tour"

. Housekeeping Procedures, Front Office Procedures, Banquet and

Catering Procedures, January 22 -24, 2010

Philippine Airlines Learning Center

. Customer Service, Aug 18, 2009

Ajinomoto Philippines Corporation

. Umami Forum & Cooking Demo, Nov 15, 2007

Southern Institute of Maritime Studies

. Basic Safety Training

. Proficiency in Survival Craft and Rescue Boat

WORK EXPERIENCE/TRAINING:

ITOUCH POINT (Call Center Agent, Directory Assistance)

(March 1, 2013 - May 31, 2013)

Carnivore Brazilian Churrascaria (Passador. Kitchen Staff) - Singapore

(Jan. 27, 2012 - July 27,2012)

Peninsula.Excelsior Hotel (Front Office, Concierge, Bellman) - Singapore

(Sept. 13, 2010 - Sept. 13, 2011)

Dulcinea Restaurant - Libis, Quezon City

(April 27, 2010 - May 30, 2010)

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CHARACTER REFERENCE/S:

Mr. Mohd Sharin Mrs. Sandra Ranara-Morales

Sr. Duty Manager DIHM Chairperson

Park Royal Hotel U.E. Manila

Tel No. +659******* Tel.No.+639*********

****.****.**@********.*** www.facebook.com/sranara

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