Project Manager Quality Assurance

R ajneesh Prabhaker

Phone: 647-***-****;

Email: *********.********@*****.***

PROFILE SUMMARY

Over Six y ears of diverse experience in S oftware Quality Assurance, w ith a thorough knowledge of

F unctional testing m ethodologies. Hands-on experience in design, development and execution of

Test Cases, Test Plans a nd Test Strategies f or both A utomated a nd M anual Testing . Ability to

i dentify problems, a nalyze t est r esults, and investigating their cause and suggesting remedies.

E xpertise in analyzing and designing automated as well as manual test procedures for validation and

i mplementation of accurate testing strategies for the successful deployment of r eal-time solutions.

SPECIFIC EXPERTISE

• Extensive experience in reviewing and understanding of Business & functional requirements

a nd writing d etailed Test Plans, Test Cases, and Test Scripts f or Web and Client/Server

a pplications.

• Working knowledge of Software Development Life Cycle ( SDLC ), having thorough

u nderstanding of phases like Requirements, Analysis/Design, Development and Testing.

• Worked extensively on M ercury Testing Tools l ike Q TP, WINRUNNER, TEST DIRECTOR,

M ercury Quality Center t ools.

• Involved in entire QA Life Cycle includes D esigning, Developing and Execution o f the entire

Q A Process.

• Experienced in different testing scenarios such as Functional Testing, R egression Testing,

I ntegration Testing, Black Box Testing, GUI Testing, Back-End Testing, Browser Compatibility

Testing, and Unit testing in different stages of SDLC.

• Knowledge of Financial/Trading, Banking, Insurance, Tele Communications, Travel,

P harmaceutical and Health Care.

• Experience in implementation and use of FIX messages in securities markets using F IX

v ersion 4.2 .

• Possess problem-solving skills, Ability to follow industry standards and procedures. Quickly

m aster new concepts and applications. Strong communication and Interpersonal skills.

• Working experience with U NIX ( Sun Solaris, HP/UX), O racle, java, SQL, SQLPLUS, W in

2 000/XP, M ainframes, TSO, IMS, SPUFI and DB2.

Technical Skills

QA Testing / Modeling/ Mercury Testing tools like WinRunner6.0/7.0/7.5/7.6, LoadRunner6.5/7.8/8.0,

D efect Tracking Tools Test Director6.0/7.0/7.6/8.0, QTP6.0/6.5/8.0/10.0/11.0, Mercury Quality Center,

C lear Quest, Bugzilla, TOAD, DOORS, Microsoft Office

Programming Languages C, C++, Cobol, JCL, Java, XML, VB, .NET, ASP.NET, VB 6.0

Informatica Power Center 7.1.2/6.2,Powermart 6.2/5.1/4.7 (Source Analyzer,

Data Warehousing D ata warehousing designer, Mapping Designer, Transformations), ETL, c, OLAP,

O LTP.

RDBMS Oracle 8i/9i, SQL Server 2000, MS Access 2000

Web/Application Servers Web Logic, Web Sphere, IIS 5.0, Java Web server

Scripting Languages TSL, JavaScript, VBScript, Shell Script

Networking TCP/IP, UDP, SOAP

Version Control Visual Source Safe, PVCS, Clear Case.

EDUCATION

BCA Bachelor in Computer Application

ISTQB Certified (Advance Level)

EXPERIENCE

CGI Canada

Date - March 2011 – till

Position - QA Analyst

P rocess - D ynamics CRM Implementation

Foresters is replacing its Siebel system with CRM MS Dynamics to manage relationship with

m embers and producers. The main business areas that utilize the tool to manage its day to day

o perations are the Member, Producer Contact Centers and US Sales Desk. Additional business

a reas that heavily use Siebel also include Payment Administration, Membership, Certificate

A dministration and Claims. CRM MS Dynamics would be the primary owner of the contact information

o f Members and Producers. And the Information will be sourced to the CRM from the Mainframe

L egacy backend systems.

Responsibilities:

Responsible for Developing of S ystem Integration Test Plan w hich dubs the End- to- End

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t esting covering all the systems in the organization.

Extensively involved in the design review meetings as it was very critical to deliver the like to

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l ike of Seibel System which is completely different platform and technology.

Developed the t est cases f or the batch and Real time interfaces (Web Services) and ensuring

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t he coverage of all the transactions that are performed in the back office systems reflects in the

C RM.

Used Soap UI tool to test the Web Services real time interfaces prior to Enterprise integration

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t est.

Leading and managing a team of 12 people which includes 6 business SME’s and 6 QA

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r esources and responsible for mentoring and guiding the resource assigned to me. As the SME’s

h ave no knowledge of the QA process and practices.

Developed and executed Test cases and logged and tracked defects in Q uality Center 10.

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Tested the legacy backend systems integrated with CRM to ensure the data and the

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i nformation is in SYNC in both the systems.

Performed Data mapping testing against the back End(Mainframe) systems ensuring the

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a ppropriate data is being sent and received by the systems.

Was responsible for providing the daily progress status report to the Project manager and

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S take holders. Providing them the insight of the testing progress and issues.

Responsible for developing Test Schedule with the Targets and Milestones d ocumented and

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t racking them with the progress.

Generated the D ash Board Reports a nd presented to the senior management and Stake

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H olders on weekly basis.

Conducted Defect triage meetings to review and prioritize defects based on the impact to the

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a pplication and progress.

Reviewed the test cases with the SME’s from each of the Back office applications ensuring

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t hat the critical and high risk business scenarios are covered in the testing.

Verified the E TL p rocess, Mainframes batch feeds in to the staging database and after an ETL

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p rocess is loads the extracted and transformed data in the SQL Server database into the

E nvironment/Tools – H P Q uality Center, CRM MS Dynamics, MS SQL Server, Seibel, Oracle,

S hare Point UNIX, J AVA, Oracle, Mainframe, DB2, CICS.

The Dominion of Canada General Insurance Company, Toronto, ON, Canada

D ate - Oct 2010 – March 2011

Position - QA Analyst

Process - N ew Business Submission to PMS

The New Business Submission to PMS( Mainframe - Policy Management System ) project will

a ddress the need to improve the Broker’s current experience with submitting New Business

a pplication to The Dominion. The project supports ‘Ease of Doing Business’ goal to redesign the

N ew Business process by reducing the time to submit the New Business application to ‘same day’

p rocessing, provide error-free user friendly data entry system, reduce duplicates and rework /review

o f underwritten and issued policies.

R esponsibilities:

Extensively involved in requirement analysis and walkthrough to understand the Business and

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Functional Requirements.

Conducted Data Mapping testing ensuring the data is populated in the correct fields of the

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Mainframe PMS system for further processing of the New Business Submission

Responsible for developing the Master Test Plan and SIT Plan and Test Strategy document.

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Developed Test Case – Requirements Traceability Matrix as per dominion standards, ensuring

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the test coverage of the requirements.

Reviewed Test cases with the business and technical team by providing the walkthrough of

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the test cases and prioritizing the test cases as Dominion follows Risk Based testing

methodology.

Involved in identifying and developing the Regression Suite. Regression suite was a

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combination of the basic policies and types of polices which dominion writes most of its

business.

Executed test cases, logged and tracked the defects in BUGZILLA.

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Participated in the defect triage meetings with the External vendors, Brovada developed this

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solution for the Dominion.

Developed Acceptance Test Suite. For each build deployed to the test environment by the

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Brovada, Dominion QA would do a quick sanity test before executing the Regression or

Functional Testing, to ensure the build provided is testable.

Developed and executed Functional cases both Positive and Negative test cases.

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Conducted daily status meetings and defect scrums ensure the defect triage.

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Provided the weekly Dash Board Reports to the senior management and Stake Holders.

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Trained and mentored new recruits and Co op students, providing application and process

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orientation to bring them up to speed.

Environment/Tools – B UGZILLA ., Web Services, J AVA, Oracle, Mainframe, DB2, CICS,

American Express Financial Services

American Express is a diversified financial services company that provides a broad range of personal

banking, business banking and investment services. Worked as QA Tester in their implementation of

loan and risk management system applications.

Date – Sep 2006 – Oct 2010

Position – Junior QA Tester

Responsibilities:

Involved in complete project software development life cycle (SDLC) and Quality Assurance

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Life Cycle (QALC)

Performed Smoke Testing of the application as an entrance criteria for development builds

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Analyzed Business Requirements and Developed the Test Plan, Test Scripts and Test Cases

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using Test Director

Created Data driven tests with Sessions and GUI Scripts to supply data values to the

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variables in the script during playback.

Used Test Director to organize the TSL Scripts and developed test suites.

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Reported Defects in Test Director.

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Wrote SQL & PL/SQL queries for data validation.

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Requirements management using Test Director and Use Cases in Visio

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Checked the broken links in the application and conducted cross browser testing

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Tested User Interface inconsistency and application functionality

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Developed Reports and Graphs to present the Stress Test results to the management

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Environment: Java, J2EE, HTML, XML, JDK, Oracle9i, PL/SQL, Mainframes, TOAD,

WinRunner7.x, Test Director7.x, PVCS, Visio, Web Logic, Windows NT/2000.

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