Customer Service Sales

Neashada L. Jones

**** **** ** *** * Phone: 706-***-****

Columbus, Ga 31907 *********@*****.***

Career Overview

To Utilize Bachelors of Psychology in an authorized and capable environment. To use skills such as experience with

teen and youth supervision. Ambitious, driven and customer service focused. Experienced in academic achievement

for young students. Effective learner and detailed organizer. Dedicated to business and responsibilities received.

Flexible in any position required. Hands-on, Hardworking, seasoned, and creative. Disciplined to principal and

consistent with accuracy. Gifted and proficient in high-performance circumstances resulting in outstanding outcomes.

Positive and well-qualified candidate.

Core Strengths

• excellent listener

• effective in customer satisfaction. • able to follow directions

• able to collect and accurately count money • able to be creative in several avenues

• consistent in upkeep of inventory • getting positive results for maintaining busy

• proficient in Microsoft word and Excel. employers

• •

able to keep calm and friendly environments keeping a competitive environment strong and

• focused

able to be persuasive and agreeable to better

•

increase the want and need of customers able to maintain inventory sales

• knows how to deal with loss and gain in a retail

environment

Accomplishments

Educational Relations:

• Earned BA in Psychology from Fort Valley State University in 2011.

• Held internship with Beautiful Stone counseling program. Was responsible for mentoring teenagers who wanted

support and guidance through situations and school.

• Currently teaching youth teen group at True Vine Ministries Intl.

Customer Relations:

• Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of

product/service complaints and ensure customer satisfaction.

Computed Data Reports

• Provided required weekly, monthly and quarterly reports listing

sales figures and storeCustomer Service

• Researched, calmed and rapidly resolved client conflicts to

prevent loss of key accounts.

• Database Maintenance

• Assisted in the managing of the company database and

verified, edited and modified members' information.

• Consistently received positive feedback from guests and

created repeat business by developing long-term relationships with customers.

• Compiled inventory lists Product Promotion

• Greeted customers upon entrance and handled all cash and

credit transactions.

• Assisted customers over the phone regarding store operations,

product, promotions and orders.

• Handled cash, check, credit and automatic debit card

transactions with 100% accuracy.

• Multi-tasking

• Handled high volume sales with cash, credit and gift card

transactions, balancing cash draw at end of shift with 100% accuracy rate. Telephone Service

• Professionally processed 80+ calls per day, providing

information and service to ensure customer satisfaction.

• adapted to several environments to better increase revenue for

the employer

Work Experience

Columbus Cardiology Associates

Columbus, ga

Front desk Receptionist

02/2013- current

• verify patient confidential information

• verify patient insurance prior to patient appointment date

• check in patients as they arrive to office

• discuss financial statuses with patients

• take care of in house detail

• receive payments from patients to clear accounts

Terrance & Monique Hobbs

Columbus, Ga

Sitter/Child Care Provider/Nanny

02/2013 – 03/2013

• Engaged to care for one or more children in the temporary

absence of parents or guardians.

• Assist children with homework

• Carry out light housekeeping and cleaning duties

• Instruct children in individual hygiene and social

development

• Provide a safe and healthy environment for growth of

children

• Acknowledge request given by parent(s)/guardians

• Complete given task to the best of my abilities

• Be prompt daily

• Be consistent in care

• Try new methods of teaching basic skills (reading, writing,

mathematics)

GEICO

Macon, Ga

10/2011-06/2012

Emergency Road Service Representative

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving

problems, and providing new product information.

• Getting the adequate help to customers who are in dire need situations in a timely and efficient manner

• Described product to customers and accurately explained details and quality of certain features on their

policy.

• Provided an elevated customer experience to generate a loyal clientele.

• Developed highly empathetic client relationships and earned reputation for exceeding goals.

Beautiful Stone

Columbus, Ga

• Intern- To counsel and mentor teenagers in the aspect of guidance, education, social life and skills

• To report all progress students may have made

• To build relationships of trust between mentor and student

Tutor

2/2011 – 5/2011

Warner Robins, Ga

• To increase academic success of adolescents with the help of parents, using witty ways to encourage

students to study and perform with excellence.

Sales Associate 8/2009–05/2011

Rue21 Warner Robins, Ga

• Effectively help customers to choose items that intrigue their style and taste using creative ways that

increase sales and revenue.

• Carefully and with integrity, make money transfers from customer to store using the cash register operating

systems.

05/2011 - 10/2011

Sales Support Representative

AT&T

• Responsible for handling inventory.

• Responsible for upkeep of customer care.

• Maintaining integrity with customers.

• Making the sale process seamless.

• Creating a friendly and homely environment for customers.

• Teaching customers how to operate new products.

• Helping to create and maintain store results that are consistent and profitable for each employee and the

company.

• Responsible for equipment upkeep and visual enticement.

• To be creative and efficient with store inventory to allow each representative a chance to make a profitable sale.

• Being team player and knowing and keeping the team integrity and success high.

• Organized weekly sales reports for the sales department to track product success.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to

customers and accurately explained details and care of merchandise.

• Assisted customers in person and via telephone. Scheduled weekly inventory pickups and deliveries.

• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Camp counselor; Assistant 6/2009 - 7/2009

Fort Valley State University Fort Valley, Ga

• To help campers find their musical intuition.

• Ambitiously taught students to venture off into different types of art, such as dance and song.

• Carefully playing the role of caretaker twenty four hours.

• To be a friend and counselor to students who needed help to encourage themselves and other students.

• To be socially involved with instructor to convey the dynamics of art.

3/2009 - 4/2009

Recruiter

Fort Valley State University Fort Valley, Ga

• To recruit students using the skills learned through song and dance.

• As students, we were to relate to younger students and teach them on the traditions and rituals of

the choir as well as the institution.

• We utilized our dramatic and musical interpretation of education.

8/2006 - 2/2007

Cashier

Winn Dixie Albany, Ga

• With integrity, cash out customers at the convenience to the customer and the store.

• Providing the best and friendly service to each person.

• ACCOMPLISHMENTS Each student tutored, learned how to encourage themselves and increased the

grades of question.

• Young Marine for four years.

• Charismatically, learned to be disciplined and learned to teach new recruits to be disciplined.

• Gained honor and respect for oneself and those considered to be colleagues.

• Meritoriously promoted to Lance Corporal after returning from Paris Island.

• Eventually received Drill Sergeant.

• Was captain of color guard, dance team, and choir for 3 years while attending high school.

• Member of the royal court at Fort Valley State University with the title "1st attendant to the queen" in year 2010

and presently.

Educational Background

2011

Bachelors Arts and Sciences: Fort Valley State University – Psychology

Fort Valley, Ga USA

Coursework includes: Speech and Communication, Sociology and Psychology

2007

Diploma: Albany High School –

Albany, Ga

High school diploma

Certified in MOS through: Albany State University –

Additional Information

• Dedicated candidate looking to please any place of employment that reach the qualifications of

experiences. Ready to work in an ambitious effort to increase the value of employer.

Contact this candidate