Entry Level Professional

Ashley M. Scroggins

***** ****** ******* ***. # ***

Little Rock, AR 72211

501-***-****: ******.*********@*****.***

Professional Summary

I am a graduate from the University of Arkansas at Little Rock (UALR) with

excellent research, time management and problem solving skills. I have the ability

to function at a high level of task job task assignments in a wide variety of

settings while being committed to the tasks at hand. I am motivated and

disciplined to provide a job well done.

Education

Graduated: University of Arkansas at Little Rock May 2012

Little Rock, AR 72211

Degree in: Psychology & Criminal Justice, Bachelors of Arts

• Psychology Club Member (2008-2010)

• Criminal Justice Society Member (2011-2012)

• Knowledgeable of ASL

• Dean’s List (2011)

• Internship: Alexander Behavioral Unit (2010-2011)

Currently in the process of receiving my Masters of Arts in Teaching.

Experience

Collector I

Ally Financial, Little Rock, AR

40 hrs per week, September 2012- Current

I have received multiple great reviews on performance as well as compliance

within company guidelines. I am also involved with the Ally Mentorship Program

and assisting new hires when needed.

Duties include: collecting past due accounts within company guidelines, using

computerized system for tracking, information gathering, and/or

troubleshooting, ensuring compliance with company policies and procedures

are met when serving customers. My position requires me to have outstanding

listening, oral, and communication skills, the ability to pay attention to detail,

professional phone etiquette, good follow up skills, basic typing/data entry

skills, as well as knowledge of Microsoft products. I function at a high level of

job task assignments in a wide variety of settings while being committed to the

tasks at hand.

Member Services

Southern Gas Federal Credit Union, Little Rock, AR

40 hrs per week, February 2012-August 2012 (Temp)

I have received multiple reviews acknowledging my level of dedication to

excellent customer service.

Duties included: depositing monies/checks, processing loan payments, cashing

checks, filing customers account information/answering company

phone/directing to proper department, ACH transfers, answer questions

pertaining to customer service and loan application inquires.

Data Entry Clerk I

Fidelity Informational Services, Little Rock, AR

(Part Time) November 2011-February 2012

Performed entry-level data entry, prepared edits to banking deposits, and

balanced out various financial transactions.

Duties included: balancing transactions, data entry, and conducted some

training of new employees. I used procedures to segregate and distribute

output, balance and correct procedures. I operated a computer effectively and

utilized software packages required by my position.

Vault Teller

U.S. Bank, Little Rock, AR

40 hrs per week, June 2010-June 2011

Provided exceptional customer service to determine customer needs, make

reliable transactions, and referrals of products.

Duties included: cashing checks, depositing of cash/checks, Western Union

transfers, ordering/selling money, loan payments, and referrals for new

products.

• Operated cash drawer of $12,500.00

• Bought and sold money to vault

• Cash checks and made loan payments

• Sold bank productsfor referrals

• Maintained customer loyalty scores

Teller

Bank of America, Little Rock, AR

40 hrs per week, August 2008-January 2010

Provided customer service to determine customer needs, ensure quality

services as well as referrals for new products.

Duties included: cashing checks, loan payments, depositing cash/checks, and

referring new products.

• Operated cash drawer of $10,000.00

• Verified and processed personal and business deposits

• Cash checks and made loan payments

• Developed customer service skills

Proficient in Microsoft Word, Excel, PowerPoint

Activities

Volunteer with Arkansas Children’s Hospital, Internship with

Alexander Behavioral Unit for Young Men and Women, Criminal

Justice Society and Psychology Club.

Contact this candidate