Customer Service Manager

Alex N. Lynch

***** **** **** **** #*** Surprise, Arizona 85374

Home 623-***-**** Cell 623-***-****

*************@*****.***

Motivated fulfillment/packaging supervisor with diversified experience that includes years of both

front line production and direct supervisory experience. Searching for an opportunity where the

match of my skills to the needs of the business will add value, increase operational efficiency and

build upon the skills I am acquiring towards my degree program.

SELECTED ACHIEVEMENTS

Seventeen years of proven and effective experience in warehouse/fulfillment and

shipping/receiving environments with RF & warehouse equipment experience

Seven years of direct supervisory experience with responsibility for up to fifteen

associates

Experience in innovative process improvement resulting in thousands in savings with

regard to labor and product

Strong interpersonal communication skills proven to drive team and individual

performance and satisfy customer service needs

Certified in Computer Applications and Usage, Windows and Mac environments

SUMMARY OF POSITIONS

o Warehouse/Production Floor Supervisor GDF, Inc.

o Web Content Manager AZTC

o Photo Finishing/Packaging Qualex, Inc.

EXPERIENCE

GDF, Inc. Scottsdale, Arizona 02/01 to Current

Floor Supervisor (Packing/Fulfillment)

o Responsible for the daily supervision of a team of fulfillment packaging associates to

include communication and enforcement of policies, motivation, scheduling and

mentoring. Significant amount of hands on participation and coaching to maximize

operational efficiency.

o Lead contact during client facility tours and media production activities resulting in new

client business.

o Supervision of monthly and annual inventory cycles while ensuring the utmost level of

accuracy and accountability.

o Strong ability to work in team environments as well as independently as business need

dictates.

o Experience running and maintaining large scale warehouse equipment and technology.

SOFTWARE EXPERIENCE/OTHER SKILLS

o Microsoft Office (Excel, Word and Outlook)

o CS5, HTML and web design

o Administration and end user experience with fulfillment/shipping/inventory technology and

equipment, RF, pallet jack, mail fulfillment equipment

o Exposure to computer networking and server activity

o Typing to 40 wpm

o Progressively responsible for large-scale inventory management

EDUCATION

Currently enrolled in the Information Technology curriculum at Rio Salado Community College.

Certified in Advanced Computer Usage and Applications

Alex N. Lynch

15508 West Bell Road #101 Surprise, Arizona 85374

Home 623-***-**** Cell 623-***-****

*************@*****.***

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