Receptionist, Customer Service, Data Entry, Call Center Rep.
Resume:
MARIA J CISNEROS
SAN ANTONIO, TX 78211-3724
210-***-**** cell ~ 210-***-**** message
****************@*****.***
Career Objectives
Seeking an opportunity that will allow me to demonstrate my hard working skills towards achieving a rewarding career.
Summary of Qualifications
Receptionist duties, front office, telephone and customer service skills, data entry, Share Point and SMS
systems, filing, scanning, completing participation and funding spreadsheets, preparing and processing
outgoing mail.
Work History
St Vincent de Paul Society, SAN ANTONIO, Texas
Receptionist/Call Center Jul 18, 2011 - Oct 19, 2012
Responsible for receiving incoming calls, forwarding business calls to appropriate departments and
performing initial intake for client’s assistance by using a specialized Google Earth Program developed for
Diocesan Districts to map service boundaries for individuals seeking charitable assistance, and as
needed providing call center services in Spanish. Take and deliver messages when personnel are
unavailable. Perform clerical work i.e. data entry to Share Point and SMS systems, filing, scanning,
completing participation and funding spreadsheets, preparing and processing outgoing mail.
Jackson Hewitt, SAN ANTONIO, Texas
Tax Preparer Dec 14, 2010 - Apr 19, 2011
Prepare Tax returns for individuals and businesses. Greet visitors when entering office. Using Compute
taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms,
following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns
for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep
clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and
deductible expenses and allowances. Review financial records such as income statements and
documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with
sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or
bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees
according to return complexity and processing time required. Check data input or verify totals on forms
prepared by others to detect errors in arithmetic, data entry, or procedures
Roc Kustoms, SAN ANTONIO, Texas
Customer Service Representative Jan 23, 2008 - Nov 04, 2010
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
messages, or scheduling appointments. Greet persons entering establishment, determine nature and
purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to
customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or
the public. Perform administrative support tasks, such as proofreading, transcribing handwritten
information, or operating calculators or computers to work with pay records, invoices, balance sheets, or
other documents. File and maintain records. Provide information about establishment, such as location of
departments or offices, employees within the organization, or services provided. Collect, sort, distribute,
or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel
vouchers, or other documents. Receive payment and record receipts for services.
MARIA J CISNEROS
3315 LA VIOLETA ST
SAN ANTONIO, TX 78211-3724
210-***-**** cell ~ 210-***-**** mssg.
****************@*****.***
River City Care Center, SAN ANTONIO, Texas
Certified Nursing Assistant Apr 09, 2007 - Aug 14, 2009
San Antonio Aids Foundation, SAN ANTONIO, Texas
Certified Nursing Assistant Mar 24, 2005 - Sep 23, 2008
Nurses Etc., UNIVERSAL CITY, Texas
Certified Nursing Assistant Sep 23, 2005 - Jun 12, 2008
Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas,
massages, or douches, as directed by a physician or nurse. Answer patient call signals, signal lights,
bells, or intercom systems to determine patients' needs. Apply clean dressings, slings, stockings, or
support bandages, under direction of nurse or physician. Assist nurses or physicians in the operation of
medical equipment or provision of patient care. Change bed linens or make beds. Clean and sanitize
patient rooms, bathrooms, examination rooms, or other patient areas. Collect specimens, such as urine,
feces, or sputum. Communicate with patients to ascertain feelings or need for assistance or social and
emotional support. Document or otherwise report observations of patient behavior, complaints, or physical
symptoms to nurses. Feed patients or assist patients to eat or drink.
Education
St. Phillips College
1 Year College, technical or vocational school
South San High School
High School Diploma/GED
Computer Skills
• Accounting Software (Peachtree, Quickbooks, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Speak )
Driver's License
Class C - Standard Driver's License
MARIA J CISNEROS
3315 LA VIOLETA ST
SAN ANTONIO, TX 78211-3724
210-***-**** cell ~ 210-***-**** mssg.
****************@*****.***
References
Rachel Esposito
Human Resources
St. Vincent de Paul Society
Madelyn Cucolo
Volunteer Coordinator
St. Vincent de Paul Society
Shanna Salazar
Director of Operations
St. Vincent de Paul Society
Contact this candidate