Customer Service High School

REBECCA RANDAZZO Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer

Service Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Professional Summary

1100 Drummond Lane, Matthews, N C 28104 (H) 704-***-**** ***************@****.***

Skills

Exceptional interpersonal communication Excellent time

management skills

Effective problem solver

Adherence to high customer service standards

Customer focused

Inventory control

Exceptional telephone etiquette

Work History

Travel specialist

AAA Carolina's – Matthews, NC

-Relationship/team building -Fast learning

Excellent communication skills -Multi tasking

Commitment to quality and service -client satisfaction

Perform well in high demand, fast paced environment -Problem solving

-Excellent client relations

08/2012 to 05/2013

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Promptly responded to inquiries and requests from prospective customers.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Maintained up-to-date knowledge of product and service changes.

Managed work flow to exceed quality service goals.

Owner, operator 08/2005 to 04/2012

Stallings Barber Shop – Matthews, NC

Owned and operated a successful business for 7 years

Met all customer call guidelines including service levels, handle time and productivity. Owned and operated a successful business

Met customers expectation

Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.

Education

High School Diploma: Cosmetology 1994

Phillips school of hair design 1995 - Cosmetology - Syracuse, NY Accomplishments

Client service

Developed long-term relationships with customers which increased repeat business Maintained a positive customer experience.

Customer service

Managed high customer turn-over rate while maintaining quality service Great communication skills

Additional Information

My goal is customer service

I am a people person.

I love helping others.

I am efficient, scheduled, organized, independent, and a problem solver. My goal for the last 20 years has been client focus

I am very motivated

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