Devina Robles

***** ******* **** ***

Whittier, CA, 90601

Cell: 562-***-****

ab506g@r.postjobfree.com

Objective

Hard-worker, self-motivated, able to handle any task given to me, reliable,

dependable, conscientious individual seeking a challenging and rewarding

position with an opportunity for personal growth. Demonstrate initiative

in the work place. Maintained all jobs while in college as a full time

student.

Skills

MS Word Intermediate, MS Excel Intermediate, MS Power Point Intermediate,

Daybreak, Adobe, Right Fax, Typing 50 WPM, and Data entry customer service,

Receptionist as well as administrative assistant.

Education

Marinello Schools of Beauty

Pasadena City College

East LA City College

Professional Experience

Consumer Litigation and Bankruptcy Administrator / Westlake Financial

Services, Los Angeles CA

October 2012- August 2013

Sort and distributes incoming mail to correct department via internet mail

and post office mail and Scanning and uploading legal documents. Input new

Bankruptcy reports (Chapter 7, 11 and chapter 13 cases.) Assign accounts

for legal action and achieve collection's goal on the Legal Referral queue.

Pay all Consumer Litigation and Bankruptcy invoices monthly.

Receptionist / Westlake Financial Services, Los Angeles CA

June 2011- October 2012

Corresponded to applicants inquiring on open positions face to face &

phone, responded to 50-70 calls daily, pre-screened applicants prior to

interview, and input new and terminated employees through data entry

system. Maintained files of current and terminated employees.

Accommodated customers' needs with loan problems, payment issues and

insurance issues as well. Would process purchase orders in to the payment

system.

Esthetician /Marinello Schools of Beauty, City of Industry

March 2011-July 2011

Performed different skin care therapies as per needs and requirements of

clients diagnosed skin condition & recommended therapies accordingly, while

paying attention to environment of salon & spa. Developed knowledge about

latest beauty products in the market and learned ways to use them in

services to attract customers. Performed waxing and tweezing daily,

performed face & back facials. Informed clients of salon promotions, &

trained new clients how to properly apply make up for a day, night, and a

natural look.

Administrative Assistant / Receptionist, Premier Business Centers,

Pasadena, CA

August 2010-November 2010

Responded to 70 - 100 calls from PBC & client lines, screened sales calls,

announced visitors to staff & clients, while completing desktop publishing

for clients in a timely manner; while keeping reception area, lobby, and

conference rooms maintained. Accepted and logged in deliveries & charges

associated with fax.

Dispute Resolution Dept / Customer service, GreenDot Corporation /

Contracted assignment through StaffMark, Monrovia, CA

June 2010 - July 2010

Resolved customer disputes regarding fraud such as: unauthorized

transactions due to lost / stolen Prepaid Debit cards. Maintained follow

up till dispute closed thru data entry. Made 20 - 30 outbound calls daily.

Spoke to customers over the phone inquiring on their account, while

providing excellent customer service.

Receptionist / Assistant to HR management, Sky Security Services /

Contracted assignment through Manpower, Glendale, CA

December 2009 - May 2010

Corresponded to applicants inquiring on open positions face to face &

phone, responded to 80-120 calls daily, pre-screened applicants prior to

interview, and input new and terminated employees through data entry

system. Maintained files of current and terminated employees, and

distributed memos.

Biller / Accounts Payable / Accounts Receivable, LPS Fin. / Contracted

assignment through Apple One, Pasadena, CA

October 2009 - December 2009

Maintained department invoicing quota (70-80), with a minimum error rate,

while providing customer service and conflict resolution to multiple

departments, and maintaining strict deadlines of time-sensitive material,

and coordinated billing and payments to contractors.

Inventory control clerk / Cashier, Ulta, Pasadena, CA

March 2009 - June 2009

Cash control, register reconciliation, and inventory controller for

products received & sold. Merchandising & customer service - discussed

features and benefits of beauty products with customers' individual needs.

Courtesy clerk / Cashier, Ralph's Grocery, Temple City, CA

February 2008 - February 2009

Cash control, register reconciliation, balance cash daily, customer service

- face to face, managed and maintained promoting corporate customer rewards

program for entire store.

Courtesy clerk / Cashier, CVS, Temple City, CA

August 2007 - February 2008

Cash control, register reconciliation, balanced cash daily, customer

service - face to face, and maintained & processed request for photo.

Receptionist / Manager Assistant, HTP Enterprises, El Monte, CA

March 2007 - August 2007

Recorded sales, purchases, income, & payments, while answering 10 incoming

lines of 50 - 60 calls daily.

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