Customer Service Manager

CHRISTINE LAPEIRE

** *** ***** **. ********, Manitoba R2V 4A2

T. 204-***-**** E.

*****************@*****.***

(Willing to relocate)

PROFILE

A Highly - motivated General Manger with extensive experience in the

hospitality and food Industry. Business minded individual with excellent

communication and interpersonal skills. Committed to; meeting company

goals, creating success, and striving for excellence, while enjoying daily

challenges.

KEY QUALIFICATIONS

Business Management

. Overseen 4 locations daily business routines and supervised over 50

employees.

. Communicated daily with 4 locations store managers

. Assisted managers with up coming promotions and employee training

. Over ten years of scheduling experience

. Daily banking and cash balancing and computer reporting

. Trained newly promoted managers how and coached their performance in

the new role.

. Complied and enforced company polices

. Provided on going personal coaching to team members and managers with

new products and customer service during meetings and sessions.

. Maintained company standards and expectations daily and through

company evaluations.

. Performed annual performance reviews

. Conducted employee interviews and orientations

. Placed food orders and tracked store inventory levels

. Managed food costs and product waste

. Responsible for business decisions and maintenance requirements

. Input payroll and processed yearend t4's using pay works software

Customer Service

. Handled customer's complaints to the satisfaction of the customer and

business.

. Provided customers with fast and professional interaction

. Enforced Suggestive selling promotional products to customers

. Trained employees in proper hospitality techniques

_CHRISTINE LAPEIRE Page 2

ACCOMPLISHMENTS

. Won company Platinum Always Fresh Award twice for maintaining above

average evaluation scores. (2011-2012)

EMPLOYMENT HISTORY

TIM HORTON'S

2001-Current

. General Manager (2011- Present)

. Store Manager (2004- 2011)

. Assistant Manager (2003-2004)

. Shift supervisor (2002- 2003)

. Customer Service (2001-2002)

EDUCATION

Red River College- Management development and Human Resource Management

Diploma

Technical Vocational High School- Grade 12 diploma

INTERESTS

Camping, traveling, playing soccer, and attending sporting events.

Contact this candidate