Customer Service Sales

Mohammad Haroon Zaheer

**** ***** ******** ******, ****** - CO-80016

Cell: 720-***-****

E-mail: *************@*******.***

Objective

My desire is to find a stable yet challenging position in a professional environment in which to learn new

technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I

expect to build strong business relationships within the company and with clients; and to exceed

expectations in all aspects of my work

Academic Qualifications

Bachelor & Master’s, to be completed by 2015 – Regis University Denver CO

High School Diploma from Cherokee Trails High School (First Graduating Class of 2006)

Professional Work Experience

Geek Squad/Best Buy – Aurora CO (2007-Present)

Manage PC technicians in repairing desktops and laptops

Installed, repaired, maintained, and upgraded desktop and notebook

Built custom computers to provide complete solution

Investigated hardware and software problems and perform major system hardware and communication

connection repairs

Troubleshoot and resolved network connectivity issues between servers, routers, switches, printers, and

Firewalls.

Delivered sales and operational goals

Reduced returns and exchanges through timely product inspection

Maximized overall store profitability by co-coordinating with the sales team on business plans

Achieved referrals by offering all Geek Squad Services including on-site services

Secured repeat business by providing excellent and efficient customer assistance during the check-in and

check-out process

Won confidence of co-workers by helping in completion of upgrades and repairs at the Precinct when not

engaged with a customer

Sold service contracts on laptops and other electronic items

Insource – Dell In home repair agent (09/01/2011 – 03-01-2012)

Hardware replacement on laptops and desktops

Replaced motherboard on various dell laptops and desktops

Built maximum relationship with the client, provided excellent customer service

Delivered excellent service and represented Dell to the best of my abilities

Handled the responsibility of repairing mother boards and circuits

Upgraded, repaired and evaluated various electronic equipment

Handled the tasks of installing and maintaining electronic components

Attended seminars, meetings, trainings and conferences to gather the required information

Dell, Alien ware, Lenovo Certified Hardware technician

TCF Bank – Aurora CO (2011)

Promote, sell and refer products and services

Establish, develop, retain and deepen long term relationships

Offered details on bank accounts, credit and debit cards statements and transactions and operates various

transfers and transactions ordered by clients, individuals and legal persons

Cross-selling activity :current accounts, term deposits

Setup outbound events with local businesses to promote more sales and revenue

Open and maintain full range of retail accounts and services

Mohammad Haroon Zaheer

5598 South Buchanan Street, Aurora - CO-80016

Cell: 720-***-****

E-mail: *************@*******.***

Help customer understand the right account for their lifestyle

Perform all daily personal banking tasks; maintenance; follow-up

Technical Skills

A+ Certified Technician

Geek Squad Certified Technician

Currently seeking a certification in SAP MM

Exceptional knowledge of networking concepts, Microsoft operating systems, and Microsoft Office

Troubleshoot hardware/software and repair printer, PC, and server hardware issues

Highlights

Highly technical, solution-oriented and a hard working candidate with over almost 6 years of technical

troubleshooting and networking experience. Expertise in software configuration, network administration,

and the testing/repair of various hardware/software applications. Team player with a reputation for

providing excellent customer service.

References Available Upon Request

Contact this candidate