Manager Customer Service
Resume:
Stephanie Rhodes
**** ** ****, ******** *******, FL 32656
**********@*****.***
Profile More than 8 years successful experience in property
management services.
Possess solid customer service, computer and office
skills. Very fast learner and eager to succeed and
lead.
Excellent working knowledge using Yardi Property
Management Systems, Microsoft Excel, Microsoft
Word, Mozilla Thunderbird, Outlook, Microsoft
PowerPoint, Multi-line phone systems and other
office equipment.
Current North Carolina Real Estate Broker's License
(held since 2006).
Objective Further career in property management/real estate.
Employment Aaims Property Management, Fayetteville, 2005 -
NC September
2013
Property Manager
Manage 150+ residential properties, both
single family and multi-family complexes.
Conduct quarterly property inspections;
note discrepancies and management
requirements.
Receive and review rental applications;
approve applicants
Conduct move-in/move-out inspections;
charge tenants accordingly and complete
security deposit disbursement requirements
as required by NC State Law
Renew leases accordingly as they expire
Prepare monthly income/expense report for
property owner
Prepare necessary court documents when
necessary; appear in court on behalf of
owner
Receive maintenance requests and ensure
satisfactory completion of said work.
Coordinate estimates for needed work, stay
within budget restraints set by owners
Maintain open and constant communication
with owners and tenants
Collect monthly rent payments; ensure
contractors are paid for work done.
Started as Assistant Property Manager;
promoted to Property Manager within a
year.
Quickly and effectively solve customer
challenges.
Applebee's, Fayetteville, NC 2002-200
5
Greeted/seated guests
Made recommendations for menu items; took
food and drink orders; delivered
food/drink orders to guest
Provided continual service, ensuring
guests needs were met
Received payment from guest
Promoted to Lead Trainer within 6 months
Trained new staff on company/restaurant
policies and procedures
Made recommendations to management for
staffing needs and promotion of staff
Assisted with inventory and scheduling
outstanding work.
Cleaned all areas of restaurant
Education Drexel University, Online, 2011-PRE
BS in Property Management SENT
Mayfield Central School, Mayfield, NY
2001
References Kelly Blake
Shayna Alexander 808-***-****
Melissa Blair
Christopher Roseberry 910-***-****
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