Customer Service Sales

Inderbir Aurora

Brampton, Ontario. •Cell 647-***-**** •*****.******@*****.***

OBJECTIVE

Utilize my expertise, Knowledge and experience in Sales, Customer Service, kiosk & Store Management & Marketing.

SUMMARY OF QUALIFICATIONS

•B2B & B2C Sales •Sales & Marketing •Customer Service Skills

•Team Orientation & Motivation •Lead by example •Interpersonal communication •Negotiations •Business Development •Planning

•Branch Management •Store Management •Problem solving •Confident •Computer Skills

•International Exposure: having worked in Indian Sub-continent, Middle East, Canada and United states geographies.

EMPLOYMENT HISTORY

CANADA WORK EXPERIENCE

Store Supervisor (Sales & CS) JAN 2013 to present

Sign A Rama, (Star Reprographics) Brampton

. Participate in marketing efforts to solicit new business, including outbound calling and promoting the

brand inside and outside the store location.

. Greet all customers in a professional, friendly, and timely manner, including answering phones and

Directing customer inquiries

. Problem solve issues

. Work with store management in opening, closing and operating the retail facility

. Complete accurate paperwork and transactions according to company policies and procedures

. Assist in other tasks, duties, or projects as assigned by management.

International Work Experience

Business Development Manager May 2010 to Nov 2012

BFC Forex & Financial services.

. Expanding distribution Network (Developed to 15,000+ agent locations from 6000)

• Marketing at Send locations in Middle East viz. Bahrain, Dubai, Qatar, Oman for Asia corridor business

• Management and development of Retail Franchise Network of 15000 Locations

• Constantly networking and interacting with businesses and Institutions.

• Customer service, call center management & Client retention

Manager B2B n B2C Travel products sales Jun 2009 to Apr 2010

Travel Business, India

• B2B/C Travel Sales

• Franchisee sales for B2B Travel Portal

• Marketing of Holiday packages and Ticketing / Group sales.

• Team Management of 45 Territory Mgr, Executives Sales, Operations, Accounts team.

• Branch Management, taping new markets and growth of market share.

• Recruitments and Interview candidates.

• Oversee operations of the company in assigned region in terms of Business development,

Acquisitions of New Accounts including Sales.

EDUCATION

. University degree – Bachelor’s in Arts.

. Management Development Program

. Role of Manager (NIS Certificate course)

. Front-line Leadership (Zinger Miller Inc. USA)

. Management Development Program (Airfreight Ltd.)

. Professional Selling Skills III (Learning Intl., USA)

INTERESTS & ACCOMPLISHMENTS

•Recipient of Appreciation letters from employers & Star of Excellence Award.

•Proven track record in establishing new businesses and leading new and existing business lines in

Achieving desired development objectives and financial targets.

Contact this candidate