Customer Service Management

Sudarshan

*****.*****@*****.***

Mobile: +91-879*******

Career Objective:

To serve in an esteemed organization, holding responsible position with under strained vertical growth ensuring credible performance with propels the reputation of the organization to a high pedestal

Professional Summary:

• Positive Attitude

• Good Communication Skills and Interpersonal skills

• Believe for hard work and commitment confident

• Eager to take initiatives & Responsibility

Professional Experience:

Worked as a “Arogya Mithra” in “Rajeev Arogyasri”. In Apollo DRDO”

Worked as Customer Co-Ordinator in “Mahindra Satyam B.P.O”.

Education:

B.Sc (Computer Science) from S.K.University, Anantapur, Andhra Pradesh

Technical Skills

Operating Systems : Windows Environment.

Test Automation Tools : Quick Test Professional (QTP).

Languages : C, C++.HTML

Scripting Language : VB Scripting.

Database Systems : Oracle 9i, SQL Server 2000.

Project#2

Project Name : (Customer Relationship Management)

Client : Profane AND InterDyn AKA.

Environment : ASP .Net with C#, SharePoint, SQLserver2008-R2.

Role : Test Engineer

Testing Tools : Manual Testing

Description:

A Customer Relationship Management (CRM) system model embeds modules like Business-to-Business (B2B) CRM, Marketing Automation, Sales Force Automation, Customer Service and Support, Partner Management, Contract Management and Creation, Project and Team Management, Business-to-Consumer (B2C) CRM, Internet Sales, E-Mail Response Management, B2C Analytics and Business Intelligence, there CRM-Related Application Areas, E-mail marketing, Customer reference, Commission management, Field service, Relationship capital management, Survey software, Sales proposal software, Product and price configuration, Web conferencing, Mobile computing, Channel management, Retail solutions, Technical Functionality and Support, Business Functionality, Technical Functionality, and Ongoing CRM Solution Support

Responsibilities:

Understand the Functional Requirement Specifications (FRS).

Coordination of onsite counterpart and Client Interaction

Involved in Writing Test Cases as per Functional Specifications.

Review the Test Cases and execute the Test Cases.

Involved in GUI, System and Regression Testing

Knowledge in relational database concepts like Tables, Primary and foreign keys, Views and Referential Integrity.

Defect logging, defect tracking, verification & closure activities using Star Team and following up with the developers and team.

Attended project meetings, release meetings, and QA status meetings

Personal Profile:

Name : J. Rama Sudharshan Naidu

Father Name : J.Rangaiah

Date of Birth : 04/05/1983

Marital Status : Single

Permanent Address : J.Rama Sudharshan Naidu

S/O J.Rangaiah,

H.Cherlopalli (v),

Simhadripuram (m),

Pulivendula (talk),

Cuddapah (Dist).

The above submitted information is true and accurate to the best of my knowledge.

PLACE:

(J.R.SUDHARSHAN NAIDU)

DATE:

.

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