Customer Service Project Manager
Resume:
*************@****.*** Phone: 501-***-****
Bobby Jackson
Skills 25 years of hands on Experience not limited to but including the following.
- DOS, Windows 9x/ME/2000/XP/Vista and Apple Mac-OS's.
- Troubleshooting of Operating Systems and Internet connection issues.
- Knowledge of computer hardware diagnostic and troubleshooting.
- Software troubleshooting, installations and upgrades.
- Can install / troubleshoot all computer-related devices.
- Have the ability to check online for drivers and work through issues.
Experience 5/2011 - 8/2011 R&R Solutions Gravette, AR
NCR McDonald's – Traveling POS Installer / Tech II
• Travel nation wide to client sites and perform assigned tasks for job.
• Install new POS Hardware remove existing legacy hardware and cables.
• Install / upgrade hardware, KVS Computer Systems and Monitors.
• Veri-Fone Cashless systems, receipt printers, registers and cash drawers.
• Assist Lead installer with back office server installs and system upgrade.
• Document Install with pictures upload reports and pictures for each site.
• Follow detailed processes as prescribed by the project manager.
5/2008 - 2/2011 Artist Loft Gallery Hot Springs AR
Network Administrator / PC Support Technician
• Support End User Accounts / Server & Workstation Hardware.
• Website Design, Development and Programing for e-commerce site.
• Troubleshoot and repair PC hardware (desktop, laptop and printers ).
• Support Windows Vista & XP, diagnose and repair software issues.
• Network Support Windows Server & Exchange Server Support.
4/2007 – 2/2008 Accent Marketing Services Hot Springs, AR
Customer Support Representative
• Customer Care Representative for national cell phone service provider.
• Provide customer service to inbound call center’s live production floor.
• Maintain, support and update national customer account database.
• Customer service and activations for new and used cellular equipment.
• Use of Aspect phone system to answer, take and make customer calls.
• Use of computer workstation for gathering and storing job related data.
2002 - 2003 Oaklawn Jockey Club Hot Springs, AR
Information Technology Specialist / Network Administrator
• Fiber Switches / CAT5 Network Cabling and Patch Panel Hardware
• Maintain PC Systems and Network, for Par-Mutual Race Track.
• Help Desk / communicate with users face to face to gather information
needed to properly diagnose configurations.
• Install, troubleshoot new and existing PC hardware, printers and Network. .
1999 - 2001 Pulaski Technical College North Little Rock, AR
Computer Support Specialist
• Installation of Networking Cable / Pull Cable, Terminate and Test Cables.
• Maintain 600 PCs hardware/software and network for collage campus
• Configure CISCO Switches and Router Tables for Campus Users
• Install & Configure VoIP (Video) Distance Learning Classrooms
1989–1999 New Horizons Computer Learning Center Sherwood, AR
Data Facilities Manager
• CAT5 Cabling configured on TCP/IP Network running DHCP Server.
• Maintain and fine tune network patch panels, routers, and switches.
• Run, terminate, punch down and test CAT5 network cabling.
• Troubleshoot and repair network related issues using test equipment.
1997-1998 Seagate Technologies Inc Oklahoma City, OK
Technical Support Specialist
• Take inbound customer calls for Seagate’s National Call Center live queue.
• Communicate with users over phone to gather information needed to
properly diagnose hardware issues.
• Support Conner and Seagate SCSI/IDE computer tape drive technology.
• Disaster Recovery support, help restore users who had lost system data.
• Resolve issues and questions about installation or usage of backup systems
• Log and track all calls on workstation for Customer Service Database.
• RMA bad drives and cross ship new drives for users with bad hardware
Education 1994–1996 Western Technology Center Burns Flat, OK
Computer Electronics Repair / Computer Networking
1999-2001 Pulaski Technical College North Little Rock, AR
Information Technology / Systems Management
Certifications CAT5 / TCP-IP / A+ /NOVELL /MICROSOFT SERVER + EXCHANGE
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