Manager Customer Service

**** ********** **** 803-***-****

Alpharetta, Ga 30005 *******@*****.***

Rhameir T. Belton

Manager with expertise in Logistics, Service, Retail and Supply Chain

industries. Demonstrated success in analyzing, planning and implementing

full-cycle programs and projects within time and budget objectives. Proven

ability to exceed customer expectations while building relationships

focused on executing strategic and organizational goals. Familiar with Lean

processes and possesses strong leadership skills with a reputation for

integrity, professionalism, perseverance, and quality.

Education

UNIVERSITY OF SOUTH CAROLINA, Columbia, SC

Bachelor of Arts in Political Science May 2008

Graduate of Dreher High School, Columbia, SC May 2003.

PROFESSIONAL EXPERIENCE

Chiquita Fresh Express, Morrow Georgia

March 2013- Present

Logistics Supervisor

. Ensure effective and timely implementation of all Logistics daily

operational goals inclusive of Shipping functions and Inventory

Management.

. Develop and initiate monthly reports having required project timelines,

corporate metrics and productivity measurements.

. Lead training, hiring, career development and enrichment of all

department associates.

Kraft Foods, Newberry South Carolina

November 2011- March 2013

Production Supervisor

. Responsible for the day-to-day manufacturing operations in assigned

department.

. Responsible for producing products efficiently and safely within

established policies and processes.

. Leads, develops and assures the safety and morale of a team of hourly

employees.

. Advises and helps Business Unit Manger as a member of his/her team

and may assume Business Unit Manager responsibilities in his/her

absence.

. Expected to achieve productivity, efficiency, customer service, cost,

quality, safety objectives through both individual and team

contributions.

. Provided direction, leadership, development and support to direct

reports through empowerment, teamwork, on-the-job assignments and

continuous improvement initiatives.

. Displays outstanding team leadership and group facilitation skills.

. Possess the ability to learn new topics quickly through self-

initiated research and input from internal and external knowledge

experts.

. Has shown the ability to identify and define business problems and

issues, and conduct thoughtful, detailed quantitative and qualitative

analyses with a variety of analytical tools.

. Possess the ability to communicate effectively and succinctly, both

verbally and on paper, and with all organization levels.

. Leads strategic initiatives within cross-functional teams across the

business.

. Leads detailed competitive, market, trend, economic, and financial

analysis and informs the organization of their strategic implications.

. Identifies opportunities to impact business performance, including,

consumer and customer growth areas, cost optimization and business

process improvements.

. Develops and presents strategic recommendations to business teams and

Senior.

HOME DEPOT RAPID DEPLOYMENT CENTER, Columbia SC January

2010- Oct. 2011

Logistics Supervisor

< Lead an hourly team and influenced the entire distribution team to do the

fast-paced work required to run the distribution center as efficiently,

safely and productively as possible.

< Handled management responsibilities for the team members under my

supervision.

< Responsible for ensuring prompt, efficient and accurate handling of

merchandise as well as developing and implementing team goals.

< Responsible for hiring, evaluation, development, discipline, and

termination of hourly associates.

< Ensured all operational procedures are followed effectively, and

identified and recommended needed changes to Assistant General Manager.

< Evaluated and analyzed current work methods and recommended ways to

eliminate inefficiencies.

< Managing Processes

< Coaching and Development of Associates and Supervisors

< Driving Results

< Business Planning

< Conflict Management

< Head of the Inbound Freight Consolidation Project for Columbia facility

< Generated over 40K in company savings per week with IFC program.

< Vendor Compliance

< Supply Chain Support Analyst

CARQUEST DISTRIBUTION CENTER, Columbia SC June

2007- January 2010

Warehouse Manager

Responsible for strategic planning and leadership of all distribution

functions including receiving, picking, packing, shipping equipment, and

performing physical inventories. Perform/manage appropriate personnel/staff

to ensure the timely and accurate execution of receiving and shipping

activities. Perform other duties as required by manager to include phone

and clerical responsibilities of all types related to receiving methods of

stocking, transportation and routing of goods. Relay management

productivity and safety expectations to receiving personnel. Report any

discrepancies in item masters relative to dimensions, weights and carton

quantities.

* Trained receiving associates and temporary associates in all aspects of

receiving including material handling, checked in, paperwork, equipment

use and safety.

* Improved turn time from two days to two hours while improving employee

morale.

* Standardize and documented workflow processes which in turn improved

employee efficiency.

* Led the continuous Improvement Team of one manager and 12 associates in

developing a division-wide "Golden Broom" Award System. Success of

program led to adoption and replication by other Carquest facilities.

* Developed a unified shipping process in UPS increasing direct

productivity by 20%.

* Supervised physical inventory audit team; which completed a full audit

(350,000 sq. ft facility) in less than 24 hours with an accuracy rate of

99.8%.

Professional Training

* Leadership Training & Development, 2009 - Carquest General Parts Inc.

* Conflict Resolution, 2008 - Carquest General Parts Inc.

* Safety on the Move, 2005 - Carolina Handling Raymond

* Supervisor Development Training, 2004 - National Safety Council

* Ergonomics Training for Managers & Supervisors, 2004 - D&G Intl,

Covington, OH.

* Managers & Supervisors Conf., 2003 - Skill Path Seminars Achievement

Through Learning

* Safety Train the Trainer, 2003 - CMH Services

* Train the Trainer, Operator Training, 2003 - Carolina Handling Raymond

* Introduction to Supervision, 2003 - Employers Association of SC.

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