Sales Customer Service

Alexis Christensen

*** **** **. ********.*****@*****.***

Ashland, Or 97520 Cell: 541-***-****

Dynamic and results-oriented with a successful track record in the retail

sales vertical. I'm able to articulate and persuasive in dealing with all

levels of management, peers, supervisors, and a national clientele.

Consistently meets and exceeds corporate sales goals, while also mentoring

staff to improve customer satisfaction. You'll find I'm dedicated to making

a positive atmosphere, delighting the customer and enhancing the customer

experience. Front-end supervision skills coupled with strong multi-tasking

abilities as well as communication skills. I'm able and willing to travel

to local, national and international events.

Additional Skills

Communication and listening

Time management

Writing and presentation

Leadership and coaching

Project management

Strong telephone and communication skills

Organized, strong time management, reliable, willingness to work hard

Ability to close business while achieving a high level of customer

satisfaction

Recent Professional Experience

Porters Restaurant - Medford, OR 9/11 to Present

P/T Server & Bartender

. Quick and efficient floor running/bartending skills in extremely high

volume sales steak house.

. Improved customer experience by up-selling & helping to steer

customers toward the best choice in food and beverages based on their

voiced likes.

. Managed preparation of drinks for all diners in the restaurant & bar.

Monitored discounting, voiding & other managerial duties when manager

was unavailable.

. Managed end of shift sales report & two cash drawers.

Bake Me a Wish: B2B Division - Ashland, OR 7/12 to 2/13

B2B & Personal Sales Executive

. Working with support team to reach thousands of new prospects each

quarter through direct-mail and e-catalogs.

. Improved customer experience by up-selling & helping to steer

customers toward the best gifting choice.

. Contact 40-100 customers on a daily basis to remind them that I am

there as their consultant and to help prepare them for the holiday

ordering season.

. Assist VP of Marketing in choosing best marketing materials for each

quarter catalog as well as power point presentations for the clients.

. Conducted business research prior to sales campaigns to determine best

plan of action.

. Operate daily administrative duties on a regular basis including but

not limited to filing, organizing, planning and scheduling meetings.

Harry & David: Corporate Sales - Medford, OR 10/10 to 07/12

Harry and David is the nation's foremost purveyor of gourmet fruit and food

gifts through premier direct marketing, Business-to-Business and e-commerce

techniques. The organization also acquired Wolferman's and Cushman's to

complement the business and create another vertical to sell. Our B2B

Division sold over $50MM with 19 people in a company that sold over $400MM

in total revenue (Stores, Wholesale, Catalog, e-commerce, B2C and B2B).

B2B/Personal Sales Consultant

. Top producer in B2B Sales Division with over $2.1M in individual

sales.

. Exceeded Sales Retention goal of 80% in first fiscal year on job by

10.1% and achieved a Sales Retention percentage of 118% on a goal of

86% of my book of business in the second fiscal year placing me at #1

in sales for the year amongst my team.

. Maintained contact with big name clients such as; Burberry, Morgan

Stanley/Smith Barnery & Wells Fargo throughout the year while working

on and executing scripts used by entire sales team for several

campaigns.

. Personal Sales Consultant to celebrity personalities as well as

agents, sports managers and comedians.

. Worked within a net margin goal of 58% and exceeded for the fiscal

year.

. Created on the spot power point presentations of our various products

for our clients.

. Worked closely with all product development departments to create and

maintain marketing materials (catalogs, on-line catalogs) for sales

presentations and client meetings.

. Department used several scripts for prospecting new clients that I had

drafted.

. High level of confidentiality required for this job; In charge of

keeping thousands of credit card numbers safe & work area PCI

compliant.

. Worked with support team to reach thousands of new prospects during a

given quarter, creating a 20% increase in customer base and 10%

increase in sales from previous year's book of business.

. Exceeded KPI goals and personally contacted 40-100 customers daily via

telephone including 5-20 new leads per day.

. B2B Technologies include, but not limited to are; SalesForce.com

(CRM), Hoovers, Manta, BCS (customized HND sales program), Adobe .pdf,

PowerPoint, MS Excel, MS Word and MS Outlook.

. Managed end of shift sales report & two cash drawers.

Ashland Family YMCA - Ashland, OR 4/99 to 08/04

Membership Coordinator & Data Entry

. Computed, Recorded & Filed proofread data & Organized records & reports.

. Completed and mailed bills, contracts, policies, invoices and checks.

. Calculated, prepared, and issued bills, invoices and account statements

according to established procedures.

. Input membership info & bank account info into computer.

. Accessed computerized financial information to answer questions related

to specific accounts.

. Manage scholarship program & organize scholarship files.

. Reviewed files, records and other documents to obtain information and

respond to requests by members for scholarships or memberships.

. Communicated with customers, employees and other individuals to answer

questions and explain information via telephone & in person.

Education and Training

Southern Oregon University 3/09 to 10/10

Training: Completed numerous courses and seminars in customer service,

sales strategies, inventory control, loss prevention, time management,

leadership, performance assessment, marketing, finance and operations.

Portland State University 9/03 to 6/08

Graduated June 2008 with a B.A. in Psychology

Training: Took courses in human development, child psychology, paranormal

psychology and psychopathology.[pic][pic][pic][pic][pic][pic]

Contact this candidate