Sales Customer Service
Resume:
Alexis Christensen
*** **** **. ab4ye3@r.postjobfree.com
Ashland, Or 97520 Cell: 541-***-****
Dynamic and results-oriented with a successful track record in the retail
sales vertical. I'm able to articulate and persuasive in dealing with all
levels of management, peers, supervisors, and a national clientele.
Consistently meets and exceeds corporate sales goals, while also mentoring
staff to improve customer satisfaction. You'll find I'm dedicated to making
a positive atmosphere, delighting the customer and enhancing the customer
experience. Front-end supervision skills coupled with strong multi-tasking
abilities as well as communication skills. I'm able and willing to travel
to local, national and international events.
Additional Skills
Communication and listening
Time management
Writing and presentation
Leadership and coaching
Project management
Strong telephone and communication skills
Organized, strong time management, reliable, willingness to work hard
Ability to close business while achieving a high level of customer
satisfaction
Recent Professional Experience
Porters Restaurant - Medford, OR 9/11 to Present
P/T Server & Bartender
. Quick and efficient floor running/bartending skills in extremely high
volume sales steak house.
. Improved customer experience by up-selling & helping to steer
customers toward the best choice in food and beverages based on their
voiced likes.
. Managed preparation of drinks for all diners in the restaurant & bar.
Monitored discounting, voiding & other managerial duties when manager
was unavailable.
. Managed end of shift sales report & two cash drawers.
Bake Me a Wish: B2B Division - Ashland, OR 7/12 to 2/13
B2B & Personal Sales Executive
. Working with support team to reach thousands of new prospects each
quarter through direct-mail and e-catalogs.
. Improved customer experience by up-selling & helping to steer
customers toward the best gifting choice.
. Contact 40-100 customers on a daily basis to remind them that I am
there as their consultant and to help prepare them for the holiday
ordering season.
. Assist VP of Marketing in choosing best marketing materials for each
quarter catalog as well as power point presentations for the clients.
. Conducted business research prior to sales campaigns to determine best
plan of action.
. Operate daily administrative duties on a regular basis including but
not limited to filing, organizing, planning and scheduling meetings.
Harry & David: Corporate Sales - Medford, OR 10/10 to 07/12
Harry and David is the nation's foremost purveyor of gourmet fruit and food
gifts through premier direct marketing, Business-to-Business and e-commerce
techniques. The organization also acquired Wolferman's and Cushman's to
complement the business and create another vertical to sell. Our B2B
Division sold over $50MM with 19 people in a company that sold over $400MM
in total revenue (Stores, Wholesale, Catalog, e-commerce, B2C and B2B).
B2B/Personal Sales Consultant
. Top producer in B2B Sales Division with over $2.1M in individual
sales.
. Exceeded Sales Retention goal of 80% in first fiscal year on job by
10.1% and achieved a Sales Retention percentage of 118% on a goal of
86% of my book of business in the second fiscal year placing me at #1
in sales for the year amongst my team.
. Maintained contact with big name clients such as; Burberry, Morgan
Stanley/Smith Barnery & Wells Fargo throughout the year while working
on and executing scripts used by entire sales team for several
campaigns.
. Personal Sales Consultant to celebrity personalities as well as
agents, sports managers and comedians.
. Worked within a net margin goal of 58% and exceeded for the fiscal
year.
. Created on the spot power point presentations of our various products
for our clients.
. Worked closely with all product development departments to create and
maintain marketing materials (catalogs, on-line catalogs) for sales
presentations and client meetings.
. Department used several scripts for prospecting new clients that I had
drafted.
. High level of confidentiality required for this job; In charge of
keeping thousands of credit card numbers safe & work area PCI
compliant.
. Worked with support team to reach thousands of new prospects during a
given quarter, creating a 20% increase in customer base and 10%
increase in sales from previous year's book of business.
. Exceeded KPI goals and personally contacted 40-100 customers daily via
telephone including 5-20 new leads per day.
. B2B Technologies include, but not limited to are; SalesForce.com
(CRM), Hoovers, Manta, BCS (customized HND sales program), Adobe .pdf,
PowerPoint, MS Excel, MS Word and MS Outlook.
. Managed end of shift sales report & two cash drawers.
Ashland Family YMCA - Ashland, OR 4/99 to 08/04
Membership Coordinator & Data Entry
. Computed, Recorded & Filed proofread data & Organized records & reports.
. Completed and mailed bills, contracts, policies, invoices and checks.
. Calculated, prepared, and issued bills, invoices and account statements
according to established procedures.
. Input membership info & bank account info into computer.
. Accessed computerized financial information to answer questions related
to specific accounts.
. Manage scholarship program & organize scholarship files.
. Reviewed files, records and other documents to obtain information and
respond to requests by members for scholarships or memberships.
. Communicated with customers, employees and other individuals to answer
questions and explain information via telephone & in person.
Education and Training
Southern Oregon University 3/09 to 10/10
Training: Completed numerous courses and seminars in customer service,
sales strategies, inventory control, loss prevention, time management,
leadership, performance assessment, marketing, finance and operations.
Portland State University 9/03 to 6/08
Graduated June 2008 with a B.A. in Psychology
Training: Took courses in human development, child psychology, paranormal
psychology and psychopathology.[pic][pic][pic][pic][pic][pic]
Contact this candidate