Customer Service Quality Assurance

JOHNSON OKERE

Cell: 510-***-**** / Email: ********@*****.***

*** ********* ****. #***

Oakland, CA 94610

EDUCATION

MBA, Management

University of Phoenix, San Francisco Campus

B.A., International Relations

San Francisco State University, San Francisco, CA

Biological Science, Laney College, Oakland, CA

HIGHLIGHTS OF QUALIFICATIONS

Ability to work effectively and diplomatically with a variety of publics, including residents,

Boards of Directors, Community groups, government agency, etc.

Ability to effectively communicate verbally with individuals and both large and small groups

A broad understanding of local, state, federal laws related to the operation of a facility

A knowledge of and special sensitivity to the needs of the aging

Highly organized, focused and detail-oriented team player

Excellent customer service and marketing skills

COMPLETED TRAINING COURSES:

cGMP training Document review training Diversity Training

Dealing with difficult Handling and How to handle

people training resolving conflicts multiple tasks

Interpersonal Emergency Speaking with

skills/Effective procedures such as fire, confidence for Leads,

Communication training earthquake, hazardous spill Supervisors and Managers

PROFESSIONAL HISTORY

Chaparral House

2012 – 04/2013

ADMINISTRATOR IN TRAINING (AIT)

• Works alongside of and reported to the administrator in directing all community operations, and

developed and maintained positive employee and community relationships, leadership, and

mentoring abilities by assisting nursing students with resident care and developing current and

future skills on patient – centered care

• Demonstrates a successful track record indicating working knowledge of regulations relating to

managing a Skilled Nursing Facility and Nursing Facility; knowledge of Total Quality

Management principles and experience using a team approach management style

Performed Marketing Analysis

•

Performed the duties of a Social Service Director on a daily basis

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Learned and performed account receivable and payable

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COBALT BIOFUELS – MOUNTAIN VIEW, CA 2010 - 2012

Master Production Specialist

Duties:

• Write and revise SOPs and production tickets

• Perform CIP/SIP of production tanks and transfer lines

• Batch and prep medium

• Inoculate cells into production tanks

• Perform filter integrity test after use

• Perform routine sampling

• Monitor critical parameters of production tanks and operate autoclave equipment

• Perform routine troubleshooting of production equipment such as tanks and pumps

• Coordinate safety trainings and meetings

GENENTECH INC. - SOUTH SAN FRANCISCO, CA 2007 – 2009

Master Production Specialist LSCC

Duties:

• Analyzed critical parameters of fermentation tanks before Technicians use them for production,

and reviewed production documents to ensure there are no errors before submitting them to

Quality Assurance.

• Performed CIP/SIP of production tanks and transfer lines

• Batched and prepped medium

• Performed Cell count

• Performed inoculation of cells into production tanks

• Performed filter integrity test

• Coordinated safety training

• Performed routine trouble shooting of fermentation tank and stopped it from overheating; trouble

shoot and increased air pressure to transfer medium into tank.

BAYER CORPORATION, Berkeley, CA 2004 - 2006

Lead Production Specialist

Duties:

• Managed a staff of 13

• Reviewed production documents and initiated incident reports for investigations when deviations

were found;

• Communicated company policy and functions to peers in the industry;

• Answered inquiries from vendors;

• Assisted European Inspectors during inspections of the facility, also responded to questions and

guided them around the facility;

• Completed and reviewed Batch Production Records (BPRs);

• Wrote and revised Standard Operating Procedures (SOPs).

• Initiated deviation investigation and assisted in completing and writing the report

Reported issues related to safety and process improvement to the manager to ensure compliance

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with cGMP, state and federal regulations

BAYER CORPORATION, Berkeley CA 2000 - 2004

Filling Technician/Assistant Supervisor

Duties:

• Reviewed employees’ performance with my Supervisor

• Coordinated production operations

• Set up and operated filling equipment

• Performed filter integrity test

• Initiated filling activity

• Initiated Filling after reviewing BPRs and production documents;

• Trained new hires;

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